The Project Manager (Delivery) manages client and team expectations relevant to project accuracy, timeliness and budget. This position maintains contact at the corporate and regional customer sites as well as any external vendors at the management levels. They are accountable for the daily delivery of quality service and solutions that impact our customers. This person must have a proactive approach in working with the internal departments to identify project delivery related issues and assist them in making business decisions that enables CSG solutions to be utilized to their fullest extent as well as in working with the client assisting, guiding and implementing CSG solutions to extract maximum business value.
Essential Job Responsibilities
Collaborate internally with Customer Business Unit (CBU), Service Delivery, Customer Business Executives and externally with the customer (both business and IT owners of the project/s) and act as a liaison between customer and internal teams, ensuring CSG aligns to delivering in the best interests of the customer.
Intake management (creation and delivery of new project requests), managing delivery of level of effort and end to end project coordination between internal teams and customer teams
Communication Management- act as one point of contact for customer for all project related queries-coordinate governance meetings, resolve disputes, provide actionable reports and continuously work to support the customer and make them see value in doing business with CSG
Support change management, ensuring all acceptance criteria is met with no customer impact
Responsible for post project audits against estimations and resource allocation
Perform quantitative analysis of key process indicators to identify opportunities for process improvement
Manage project progression and implementation as needed alongside the associated internal and external communication.
Responsible for timely risk/issue identification and mitigation
Ensure accurate internal and external project status is provided on a weekly basis
Work with cross functional teams to review delivery metrics and analysis for reporting and prepare short and long-range forecasts
Ensure client extracts maximum business value from solution through a proper implementation and education plan
Participate in conference calls, training sessions, quarterly business reviews and other activities with external customers and partners during problem resolution and implementation activities. Drive, negotiate and influence the team to ensure we meet and/or exceed our customer's expectations for service and support
Support after hours on-call duties, as necessary
Establish excellent face to face relations with client
This position is 100% onsite with the client, and will work between the West Chester, PA and the Philadelphia locations
Bachelor's Degree in Business, Computer Science, and/or a related field