The Lead Printer Operator trains, provides guidance, and assists Printer Operators. The incumbent provides direction to operators to ensure work assignments are executed efficiently and effectively. Lead Printer Operators are required to delegate job duties to Printer Operators and ensure a timely execution of these jobs, and that proper documentation is completed and filed for future reference. The Lead Printer Operator monitors training as well as coaching activities for new and existing employees.
Monitor and document issues pertaining to the processing of products from the laser printers, measuring the accuracy of all products sent to the production floor by performing quality checks as well as verify the jobs staged by the warehouse
Step in for management in their absence concerning scheduling, training, testing, etc, along with working with internal and external customers regarding holds, releases, reruns and all special handling
Responsible for daily statistical reports
Set up start of shift by assigning operators printers to run for the shift
Distribute work to operators to ensure correct jobs are being printer first to meet critical deadlines associated with Service Level Agreements
Do a thorough turnover with the outgoing shift to ensure issues are resolved or know where they are in the resolution process
Operate Infoprint/Ricoh and HP IJ 20 printing systems by issuing commands to the printers via Emtex
Ensure print and mail jobs are executed in a timely manner, and mail tray tags are processed as soon as they are transmitted to the print facility
Print AESP and Direct Solutions statements, checks, reports, tags, and Daily Letters, Past Dues, Test Jobs, Reprints and Reruns to ensure proper routing and handling of all printed output
Responsible for new product testing and testing of enhancements to existing products, setting up and executing test jobs, sometimes at a moments notice to meet crucial company deadlines
Answer telephone inquiries, investigate issues, and inform callers of job status. Monitor voice mail and email throughout the shift
Continuously monitor printers and take appropriate action when printers require intervention. Do visual quality checks between print jobs
Monitor quantities of paper stock to ensure completion of printed output. Operators are also required to capture, weigh, and record all paper waste that is produced on printers they are running
Assist in the training of all new print operators and oversee training
Keep the print facility and climate control area clean and organized
Determine the proper forms required for each print job. Ensure proper alignment of the forms and correct form settings are applied to initiate and terminate the print action
Ensure highest print quality, form quality, etc., check for print carry over, alignment, correct form type, wipeout, completeness of output, ensure print head alignments, and that print heads are firing correctly on the color printers. Also ensure duplicate statements are extracted from all printed output
Ensure daily logs are completed (Production logs and meter readings at three hour intervals). Issue 3 hour production reports in the absence of team captain.
High School Diploma or GED is required.
Knowledge, Skills and Experience:
Previous experience in print / production or warehouse is preferred
Meet or exceed attendance expectations. Willingness to volunteer for overtime as needed
Willingness to work in other departments i.e. Mail Prep, Warehouse, etc.
Meet or exceed efficiency requirements related to position
Ability to perform basic mathematical calculations
Understanding of Emtex print driver GUI and be an effective communicator (verbally and written)
Must be able to prioritize print jobs according to contractual mailing standards, and/or inserting floor needs
Ability to occasionally reach, lift, and carry boxed materials and paper webs weighing between 25 to 45 lbs. over an approximate range of ankle to shoulder high
Occasional push and pull with forces upwards of 57lbs necessary to maneuver loaded carts and pallet jacks
Frequent use of both hands to grasp boxes and webs, open boxes, grasp inserts and envelopes, and complete paperwork
Ability to use a personal computer; Proficiency with other Microsoft Office applications
Ability to work 12-hour day shift of 6 AM - 6 PM on a rotating schedule