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Service Center Agent at UPS

Posted in Transportation 30+ days ago.

Location: Raleigh, North Carolina

Job Description:

UPS Cartage Services Inc. is currently seeking a Service Center Agent I to track and trace customer information, provide problem resolution and perform air freight rate analysis. If you're looking for an exciting career opportunity, we want to hear from you!

The ideal Service Center Agent I will have a minimum of one year customer service experience, including data/10 key entry skills, working in a fast-paced inbound/outbound air freight and cargo environment. He/She will also have strong Microsoft Office skills, along with analytical, oral and written communication, customer service, and time management skills.

Responsibilities and Duties

  • Schedules and tracks shipments and updates shipment status in E2K
  • Scans and images shipment documents and keys customer invoices, export and data entry
  • Prints checks, updates cash shipments, distributes reports, and updates weight gain logs
  • Acts as a liaison between UPS Freight Forwarding and our external/internal customers, and manages customer expectations
  • Processes Inbound and Outbound Masterbill
  • Supports Dangerous Goods Outbound, Domestic and International processes
  • Provides Customer Rate quotes   
  • Performs various ad hoc requests, as needed

Knowledge and Skills

  • Strong customer service skills and problem solving acumen
  • Minimum of one year customer service experience
  • In-depth understanding of transportation functions, customer service resolution and local pick-up and delivery routing, or ability to acquire desired knowledge for the local service center
  • Effective communication skills both oral and written
  • Proficient Microsoft Office skills
  • General administrative skills
  • Detail oriented and organized    
  • Multitasker with ability to work in a team environment or independently
  • Experience with Customs Boarder Protection or other government agencies - Preferred
  • Training and/or exposure for processing Dangerous Goods - Preferred