As a direct sales position, the Strategic Account Lead 3 Support is responsible for building/maintaining relationships with customer, account planning/strategy, and pursuing new sales opportunities. Key Roles/Responsibilities:
Primarily on customer premise, create existing/new sales for delivery of solutions meeting a wide variety of customer needs for AT&T products/services/systems/solutions.
With the aid of support resources, identifies sales opportunity solutions.
Builds/maintains network of colleagues/customers to share information and obtain prospects.
May support resolution of customer disputes and accounts receivable discrepancies (i.e. billing, installation, customer issues).
Leads in presenting products, services and migrations that can benefit customer needs.
Demonstrates/maintains complete extensive knowledge of the organizations entire product/service line.
Partners with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions.
Develops responses to Request for Proposals.
Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.
Owns account relationship; responsible for meeting revenue objectives.
Demonstrates sustained record sales achievement.
Effectively influences customers to diffuse potential problems.
Aids in devising direct sales plans/strategies.
Develops strategic initiatives to grow/retain the revenue stream of most complex accounts/projects.
Supports the sales team through coaching/mentoring - assists less experienced peers.
Act as team lead when presenting products/services to customers.
Works on critical/large/most complex/high visibility/strategic/tactically vital accounts and issues with sizable latitude.