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Strategic Account Lead 3 Support at AT&T

Posted in Other 30+ days ago.

Location: Denver, Colorado





Job Description:
As a direct sales position, the Strategic Account Lead 3 Support
is responsible for building/maintaining relationships with customer,
account planning/strategy, and pursuing new sales opportunities.
Key Roles/Responsibilities:
  • Primarily on customer premise, create
    existing/new sales for delivery of solutions meeting a wide variety of
    customer needs for AT&T products/services/systems/solutions.
  • With the aid of support resources, identifies sales opportunity solutions.
  • Builds/maintains network of colleagues/customers to share information and obtain prospects.
  • May support resolution of customer
    disputes and accounts receivable discrepancies (i.e. billing,
    installation, customer issues).
  • Establishes/maintains productive long-term client relationships.
  • Leads in presenting products, services and migrations that can benefit customer needs.
  • Demonstrates/maintains complete extensive knowledge of the organizations entire product/service line.
  • Partners with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions.
  • Develops responses to Request for Proposals.
  • Identifies key trends and customer
    needs, leverages industry knowledge/applications, utilizes consultative
    skills to close sales for assigned accounts in accordance with company
    policy, procedures and culture.
  • Owns account relationship; responsible for meeting revenue objectives.
  • Demonstrates sustained record sales achievement.
  • Effectively influences customers to diffuse potential problems.
  • Aids in devising direct sales plans/strategies.
  • Develops strategic initiatives to grow/retain the revenue stream of most complex accounts/projects.
  • Supports the sales team through coaching/mentoring - assists less experienced peers.
  • Act as team lead when presenting products/services to customers.
  • Works on critical/large/most complex/high visibility/strategic/tactically vital accounts and issues with sizable latitude. 



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