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SOC Analyst III at SageNet

Posted in Architecture 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Tulsa, Oklahoma





Job Description:

SageNet is a managed network and cybersecurity services firm. Our relationship-driven approach and holistic Connect-Manage-Protect process set us apart. We deliver creative solutions built-on best-of-breed technology and with built-in cybersecurity, backed by world-class service and support.


SageNet operates three US-based 24/7 NOCs/SOCs, a National Logistics Center, and a nationwide field service organization. We are proud to manage communications at more than 160,000 locations for our loyal, long-term customer base.


The SOC Analyst III is responsible for providing technical support, mentoring, and acting as an escalation point for SageNet SOC Level II Analysts, customers, and vendors. They will be responsible for leading and delivering accurate and expedient handling of customer support requests, development and maintenance of SOC managed services and analysts, incident analysis and investigation, and customer facing escalation.  The SOC Level 3 analyst must remain current on cyber security trends and intelligence (open source and commercial) in order to guide the security analysis & identification capabilities of the SOC team. The SOC Level 3 Analyst will represent SageNet during interactions with internal and external customers/contacts in a calm and professional manner. 


RESPONSIBILITIES



  • Investigate, document, and escalate customer event and incident information within SIEM (Security Information Event Management) platform and internal ticketing systems

  • Be receptive to assume, and promptly resolve, any escalated issues that may come from SOC leadership, customers, vendors, or from within the SOC itself

  • Provide leadership and mentoring to leveraged SOC Level 2 Analysts

  • Follow and enhance established procedures for the assignment, acceptance and handling of support requests and trouble tickets

  • Be the first point of phone escalation for Level 2 SOC employees during daily work schedule

  • Perform Daily SOC duties or delegate efforts to Level 2 when available

  • Monitor all ticket queues for appropriate ticket statuses, update statuses if necessary, and provide additional assistance when needed

  • Ensures that all identified events are promptly validated and thoroughly investigated

  • Perform advanced event and incident analysis, including baseline establishment and trend analysis

  • Follow detailed operational processes and procedures to analyze, escalate, and support the remediation of security incidents

  • Off hours On Call rotation support for incident investigation validation before customer escalation

QUALIFICATIONS



  • Must have 6 months experience progressively working within the IT Security field as it relates to Security Analysis using SIEM technologies or other investigative methodologies

  • Must have demonstrated ability to lead a team in a highly demanding, fast-paced environment

  • Strong understanding of TCP/IP communications and the OSI model

  • Strong grasp on IT Security methodologies and approaches

  • Understanding and experience with incident response methodologies

  • Working knowledge of security issues, vulnerabilities, exploits, regulatory and legal changes, and security standards that may impact information security

  • Must have the ability to empathize with customers and convey confidence

  • Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility

  • Knowledge of common Internet protocols and applications

  • Ability to multi-task, prioritize, and manage time effectively

  • Strong attention to detail

  • Excellent interpersonal skills and professional demeanor

  • Excellent verbal and written communication skills

  • Excellent customer service skills

  • Proficient in Microsoft Office Applications

  • Ability to display superb listening, verbal, and written communication skills is required

  • Must have the ability to work efficiently and effectively within deadlines

  • Must have exceptional organizational, time management and multi-tasking skills


  • Sedentary work with the occasional need to lift up to 50 lbs.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS



  • 24x7x365 environment

  • Ability to deal with tough and demanding clients

  • Productively work in a corporate office space as well as remotely when necessary

  • Be able to travel semi-consistently to provide training to other locations at SageNet

  • Business casual work environment

  • Sedentary work with the occasional need to lift up to 50 lbs.

  • Be able to sit for long periods of time, or stand for long periods giving presentations/training

  • Extensive use of fingers and hands for typing





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