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Mental Health Professional Shift Supervisor - Kitsap County Crisis Triage Center at Kitsap Mental Health Services

Posted in Nonprofit - Social Services 30+ days ago.

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Type: Full-Time
Location: Bremerton, Washington

Job Description:

KMHS is Kitsap’s nonprofit, designated community mental health provider for adults with acute and/or chronic serious mental illnesses, and children with serious emotional disturbances and their families. During 2016, KMHS provided services to more than 6,800 children and adults. On WA’s beautiful Kitsap Peninsula, offers easy access to both the pristine wilderness of the Olympic Peninsula and the big-city lights and culture of Seattle. We offer competitive salary, benefits & a positive work environment. Inpatient, residential, and outpatient treatment services offer evidence-based treatment, using trauma informed care to help people reach their recovery goals. We offer whole person care through mental health and substance use treatment and care management, close care coordination with on-campus and community-based primary care providers, and with partner PCHS, now offer dental care to KMHS clients and the community. Many community partners assure people receive behavioral health care in the right place, in the right way, at the right time. Together we are weaving a web that connects emergency room and hospitals, substance abuse treatment, and primary care providers; creates partnerships for early intervention at home and school, supports multiple law enforcement, jail, and justice endeavors, and works to ensure housing, food, and other social supports together with social service agencies and community collaborations. The Kitsap Mental Health Services community fosters a culture of hope and empowerment through a safe, welcoming environment, compassionate relationships, and a commitment to respecting life experiences. KMHS is a tobacco/smoke-free and scent-free facility


To supervise Case Managers, Peer Counselors, and Treatment Aides in the Crisis Triage Facility (CTF) and facilitate the CTF’s clinical direction by working closely with staff, referral parties, and other internal KMHS departments.

To improve the operations of KMHS in support of its stated mission. To provide the highest level of customer service to internal and external customers.


  • Hire, train, coach, develop, evaluate and discipline (if necessary) supervisees. Provide regular individual supervision. Document and keep records of significant interactions. Complete performance appraisals within agency standards and timelines.

  • Work very closely with the CTF Program Manager, RN Supervisor, Physicians, Designated Crisis Responders, and others to organize a cohesive crisis intervention – a direction(s) that compliments the efforts of the outpatient providers.

  • Hire, train, coach, develop, evaluate and discipline (if necessary) supervisees. Provide regular individual supervision. Document and keep records of significant interactions. Complete performance appraisals within agency standards and timelines.

  • Promote the enhancement of positive staff morale by facilitating a timely response to problems, ensuring thorough and accurate internal communications and providing opportunities for staff recognition.

  • Review and assess the accuracy of current unit policies and procedures. Identify which need revision and work collaboratively to revise as necessary.

  • Monitor and plan the use of unit resources to be within budgetary guidelines especially those related to unit activities and extra staffing. Provide input and assist the Program Manager in budget preparation.

  • Directly supervise the floor staff of the CTF. Facilitate coverage with “Team Leaders” or personally provide coverage during leave time.

  • For continuity of care, facilitate Pass-downs. Facilitate multi-disciplinary staffings, incorporating technological media when appropriate and feasible.

  • Work with the Designated Crisis Responders when clients require a higher level of care.

  • Facilitate a common language within the unit as to assessing acuity, risk and methods of intervention.

  • Provide oversight on admission process for the CTF, triaging the waitlist, streamlining the processes, and making sure that clients are able to access care in a timely manner.

  • Provide oversight on discharge process for the CTF to ensure that clients have a completed discharge plan within 24hrs of admission, and support in coordination with the SUD Residential Facility for admission of clients who require substance use residential services.

  • Conduct an ongoing review of clinical charts for compliance.

  • Facilitate post incident debriefings using Crisis Prevention Intervention principles.

  • In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.

RESPONSIBLE TO: Crisis Triage Facility Program Manager

SUPERVISES: Peer Counselors, Treatment Aides, Case Managers.


A master’s degree in a behavioral science and meets criteria as a Mental Health Professional in the state of Washington. The following topics/skills are considered highly desirable for this position: supervisory experience, working knowledge of the Involuntary Treatment Act, Motivational Interviewing, Stages of Change Theory, Co-Occurring Disorders, Dialectical Behavioral Theory (DBT), Cognitive Behavioral Theory, inpatient or crisis adult psychiatric work with chronically mentally ill clients and computer skills. Excellent verbal and written communication skills are essential.

PHYSICAL CONSIDERATIONS: While performing the duties of the job the employee is required to stand, sit, use hands to finger or handle, reach with hands and arms, climb or balance, talk or listen in normal conversation levels and lift up to 40 pounds.