It's fun to work at a company where people truly believe in what they are doing!
Monthly Management Report Compilation & Review.
Serves as the principal liaison between EPIQ, the client's administration and EPIQ site employees.
Involved in marketing EPIQ's support service offerings throughout the firm, including orienting new client clients to the methods of operation at the site.
Recruits and interviews potential EPIQ candidates for available positions at the site.
Hire, train, manage and evaluate all personnel assigned to the site.
Conducts training and performance reviews with all EPIQ site team members.
Works with employees to meet contractual obligations regarding cross-training requirements.
Maintain all records and reports pertaining to production and volumes at the site.
Maintain a proper inventory of all office supplies required for the efficiency of all support services.
Maintains a facility that is organized and meets tour quality standards.
Directs in the orientation of client personnel to EPIQ's method of operation within the site.
Conduct training and performance reviews with all EPIQ team members.
Display high ethical standard, integrity and work ethic.
High School Diploma or equivalent, Associate Degree or higher preferred.
Minimum of 2 years’ experience in a copy/mail service center environment or other service industry.
Previous management experience in a client service-oriented field.
Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.
Knowledge of copy machines and utilization of typical office services equipment and technology.
Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting.
Ability to learn skills quickly.
Flexibility in dealing with simultaneous projects.
Attention to detail.
Ability to function with a high level of patience, tact and diplomacy in handling any "complaint situations".
Ability to lift or move 40 lbs. or greater.
Excellent organizational skills.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Epiq and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.