At Orkin, our purpose is to help protect the world where we live, work, and play.
Our Customer Service Specialists are committed to this purpose.
Our Customer Service Specialists are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career.
The Successful Customer Service Specialist Will . . .
Contact customers to schedule and confirm service appointments
Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
Schedule & communicate with Service Technicians to meet customer requirements
Perform outbound calls to customers to follow-up on service received
Perform outbound calls to customers regarding outstanding account balances
Receive payments from past due customers
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
Reschedule unserviced accounts within 24 hours
Answer inbound customer service calls with an open, friendly greeting
Utilize strong listening skills and probing questions to identify the customer’s concern and evaluate their needs
Use strong communication skills to communicate/empathize with customers
Work well within a team
Participate in quality assurance processes/programs/initiatives as requested
Competitive hourly pay
Comprehensive benefits package including medical, dental, vision, maternity & life Insurance
401(k) plan with company match, employee stock purchase plan
Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
The Pest Management Industry is growing – and is a recession resistant line of business
Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
Are you ready to take your CAREER to the next level?
We require the ability to pass a drug screen. Candidates must meet the job requirements and perform the following job duties with or without accommodations:
Minimum of 2 years customer service experience—scheduling experience in a service industry preferred
Excellent written and oral communication skills
Strong customer phone service background
Proficient use of MS Outlook, Word and Excel
Ability to multi-task, be organized, efficient, accurate and accountable
Strong work ethic and capacity to handle high work volume in a teamwork environment