Manager of Sales Administration at Miele USA

Posted in Admin - Clerical 6 days ago.

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Location: Princeton, New Jersey

Job Description:

Miele USA

This role will drive and oversee the administration and operation of the sales function. The role will provide general support for Regional and Territory Managers and will be responsible for sales/margin forecasting, analytics, productivity, CRM maintenance and other sales support functions. The role will provide leadership for 3 direct reports.

Responsible for developing sales reporting, sales forecasting, and analyzing product performance and other sales metrics. Manages forecasting, sales force automation, and contract compliance, negotiation and pricing. This role will report to the VP of Sales and will have close ties and alignment with Marketing, and Finance. This role will also responsible for the rollout of any tools selected by leadership.


Sales Operations/Reporting

  • Work closely with Sales leadership to determine/develop KPIs and Operational reporting to improve sales efficiency and to monitor all performance
  • UMRP/Map Compliance Manager
  • Sales Reporting by business unit, daily, monthly, quarterly, annually in SAP
  • Dealer Contract Management
  • Monthly sales forecasting by product for GP reasonability check, weekly forecast by division, monthly sales charts, demand planning, BRT/MIT input for Sales, Product Development
  • Oversee development of relevant dashboards and reports for sales
  • Tool / Software evaluation for Sales and related departments to identify those items to optimize the sales team's performance.
  • Manage and oversee all Salesforce configuration/automation changes and optimizations and transition to SAP. Ensure proper setup for team workflows and data reliability and availability
  • Incentive commission monitoring and planning
  • Margin monitoring

Price Management
  • System administration
  • Books
  • MDN
  • B-Stock Management: Pricing management system
  • Pricing/Commissions
  • Coordinate and plan with teams regarding any changes to pricing/product offerings are properly set up for the system and team to work with

  • Admin
  • System Management
  • Accruals
  • Data management from ACT

National Accounts system Data Compliance

In collaboration with Product Development and Sales:
  • Sales BRT input/administration
  • Gross margin management corridors
  • Stretch and loyalty schedule: volume rebate administration

Competencies that will drive successful in the role

Compelling Communication - Clearly conveying information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others' attention.

Innovation - Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.

Leadership Disposition - Attends to the needs and feelings of others to develop effective working relationships; takes a structured approach to managing self and others; exhibits leadership qualities that elicit the trust of others; rapidly learns and applies new job-related information; demonstrates a continuous learning orientation.

Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Leading Change - Identifying and driving organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services.

Raising the Bar - Continuously raising expectations of team performance; motivating and supporting team efforts to achieve goals while upholding organizational values and standards; tracking progress toward goals

Service Excellence - Intentionally and consistently provides impeccable service to internal and external customers: successfully delivers on service promises at every opportunity

Required Skills and Abilities:
  • Flexibility with the ability to quickly adjust to new demands
  • Skilled in collaboration with senior leaders and functional leaders and mobilize others to drive to implementation and produce results
  • Excellent organizational skills
  • Excellent communication skills
  • Proven management and leadership abilities
  • Strategic development and analysis skills.
  • Fluent in German (a plus!)
  • Able to teach others and convey new ideas in both formal and informal settings.
  • Proficient in using Microsoft Office software.

Education / Experience:

Bachelor's Degree required in Business Administration or Finance

5 years of experience in similar roles

Consumer products with international company background desirable

Some travel will be required .

Interested candidates that possess dedication, the skills to exceed our customer's expectations as detailed herein and the drive to join a growing appliance brand are encouraged to apply online at


There are few brands in the world that have sustained their vision, traditions and high-quality standard for more than a century. Fewer still that can claim consistent family ownership and international brand name integrity. And only one that is recognized for creating the world's most innovative appliances. Founded in Germany in 1899 with a single promise of Immer Besser, a phrase meaning Forever better, Miele has dynamically grown to become the world's largest family-owned and operated appliance company with over 16,600 employees, 12 production facilities, representation in nearly 100 countries and annual turnover of USD$3.62bn (2009/10).

As a premium appliance brand represented on all continents, Miele is steadfastly committed to the highest quality, performance and environmental standards. The company's innovative heritage, state-of-the-art design and engineering aesthetic have inspired comparison to other powerhouse German brands synonymous with innovation: Mercedes-Benz and BMW.

Miele's range of exceptional consumer appliances included: vacuum cleaners; laundry systems; rotary irons; dishwashers; built-in convection, speed, steam and combi-steam ovens; cooktops; ventilation hoods; refrigeration; wine storage and coffee systems. Additionally, Miele Professional (the commercial product division) offers dishwashers, washing machines, tumble dryers and rotary irons for commercial use as well as washer-disinfectors for medical, dental and laboratory applications.

To research further, we invite you to visit for complete and detailed product information or for our public communication regarding Miele's commitment to our environment and its employees.

Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V