Posted in Compliance 8 days ago.
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Type: Full Time
Location: Saint Louis, Missouri
Charter Communications is America s fastest growing TV, internet and voice company. We re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter s business strategy and it s the philosophy that guides our 90,000 employees.
This is a non-supervisory manager position with subject-matter expertise in various aspects of telecom/VoIP regulation. Preference will be given to candidates with experience in both wireline and wireless telecom regulations. This particular position currently provides regulatory guidance related to federal and state subsidy programs for voice and Internet services.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Experience with federal and state subsidy programs (i.e., E-rate, RHC and CA Teleconnect Fund) reporting and compliance.
Coordinate, research and collect data in cooperation with internal stakeholders to complete accurate and timely internal compliance reviews/training related to subsidy program requirements.
Serve as single point of contact for Charter on the USAC website for both E-Rate and RHC programs; field inquiries from regulators and customers.
Participate in internal and external meetings, as necessary, with federal/state agencies and other stakeholders as a regulatory subject-matter expert related to assigned scope of responsibility.
Research, analyze and advise internal organizations (e.g., Sales, Billing, Engineering, Finance and Legal) on projects involving subsidy programs and participants.
Review and provide comments on state and federal legislation and regulation involving subsidy programs.
Be able to work effectively with internal databases (e.g., SharePoint) to organize and maintain historical data and records.
Review, manage and catalog a large amount of data related to the subsidy programs to meet FCC record retention requirements.
Track open issues and prepare regular status reports, as needed.
Perform other duties as requested by supervisor.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English proficiently
Ability to analyze and interpret data
Ability to effectively communicate orally and in writing in a clear and straightforward manner
Ability to build relationships and communicate with all levels of management and company personnel
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to show good judgment and appropriate initiative to accomplish job duties
Proficient in using personal computer and software applications (Word, Excel, Outlook, SharePoint, PowerPoint, etc.)
Knowledge of telecom products and services
Knowledge of the regulatory and/or legislative process
Bachelor s degree in business or related field or equivalent (e.g., Paralegal certificate/experience)
Related Work Experience Years
Regulatory work experience or equivalent 5+
Telecom industry work experience or equivalent 5+
Wireless regulatory experience a plus
Office environment (St Louis, MO; Denver, CO or Tampa, FL)
Minimal travel may be required (10% or less)
The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.