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Steakhouse Host at Jack Entertainment LLC

Posted in Art 30+ days ago.

This job brought to you by eQuest

Type: Part-Time
Location: Cincinnati, Ohio





Job Description:

The Bottom Line:


Are you the type of person who enjoys providing a high-level of customer service?


Fine Dining Host:


The Steakhouse Host/Hostess is the first point of contact for our customers and will display an upbeat and professional demeanor at all times. All Candidate will display scripted dialogue and address all customers by Mr./Miss. And last name.  The Host/Hostess position is responsible for all customer communication, including general inquiries and walk up reservations.  The position is also responsible for entering walk up reservations into the Open Table system according to the business rules set by the restaurant Management.  All Hosts/Hostesses are required to offer a warm farewell and thank our guests for dining with us at PRISM Steak.  The front door Host/Hostess will welcome all of our guests, check for reservations and escort out guests to their tables.


Role Responsibilities:



  • Conforms to standard uniform and dress code and displays all the appearance standards in the policy and procedure document. Staff is well groomed, attired in clean, crisp, well-maintained uniforms with proper fitting

  • Arrives to work station and begins pre-opening checklist.

  • Responsible for menu cleanliness and inspects all food, lounge and beverage menus for stains, bent pages, and complete pages.

  • Daily interface with Open Table reservation systems to check reservations for the night and ensure that table blocks are enforced based on reestablished business rules.

  • Checks with the Manager on duty to review reservations and understand the number of stations that will be in use for the evening.

  • Provide real time communication to floor management on walk in volume and VIP customers.

  • Provides differentiated service standards to JACK

  • Maintains seating block for VIP customers and communicates with floor management when additional volume of VIP guests are requiring tables.

  • Candidates are required to attend all pre shift meetings so that they are educated on property wide events and promotional events within PRISM Steak.

  • All Host/Hostesses are trained to describe in detail the preparation methods and ingredients associated with any item on the menu. Explain menu highlights and promote specials to guests at the door.

  • Servers will be required to attend all training session and vendor tastings.

  • Host/Hostesses are required to learn and follow all steps of service when necessary.

  • Host/Hostesses are required to interface with the lounge “Hostesses” to assist with seating, and pre bussing of lounge and bar tables of glassware, chinaware and linens.

  • Host/Hostesses are required to assist with furniture alignment in the lounge and bar, police the floor for garbage.

  • As necessary the Host/Hostess will use a carpet sweeper to tidy up any of the carpeted areas in the dining room.

  • Candidates will keep their working space (podium) in proper order with clean and tidy sight lines.

 


Who we are:


As a company, we are JACK Entertainment in case you couldn’t scroll up, we are a recognized leader in the gaming and hospitality industry and a champion for good in the community. We believe in making the company a great place to work and play! We make it easy to join the fun, strive to amaze always, frequently challenge the status quo and regularly let our team members know they make a difference.


We strive to provide an amazing work environment, with lots of awesome team members, and a pretty relaxed atmosphere.


 THE SMALL DETAILS:


There are a couple of things that we need from you to make sure you’re the right candidate:


Education, Experience and Requirements:



  • Ability to bend over, lift, and carry ten entrees on an oval (approximately 50-60 pounds).

  • Ability to work 10-14 hour shift with 90% of that time spent standing and walking with 10% of shift spent sitting working on computer.

  • Candidates must be certified to operate and input information into Open Table and Micros.

  • High School Diploma or Equivalent, College or Food and Beverage degree preferred.

  • Major Hotel or chain restaurant experience as a greeter or Host/Hostess preferred.

  • Microsoft, Word and Excel experience required. 

 





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