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Geek Squad Manager- Store # 2508 (College Park) at Best Buy

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: college park, Maryland

Job Description:

As the Geek Squad Manager, you’ll be responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services). You’ll be accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results. Key responsibilities:

  • Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets

  • Provides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievement

  • Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP

  • Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue

  • Manages the entire store operation while acting as Manager on Duty including:

    • Monitor sales activity, employee productivity, merchandising standards, customer service, and processing

    • Provide direction and management authorization as needed

    • Resolve complex client/customer issues

    • Review/generate management reports as needed

  • Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we’ve already sold

  • Assists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines

Basic Qualifications:

  • 2 years of experience in Customer Service, Retail or related fields

  • 1 year of leadership experience in Business, Military or other fields

  • 1 year of experience analyzing Financial/Profit & Loss statements

Preferred Qualifications:

  • Associate Degree or higher in Computer Science, Business, Management or related fields

  • Experience in Consumer Electronic Repair/Service

  • Experience driving key business performance indicators (i.e. revenue, net operating income)

  • Experience analyzing business results, identifying root cause and coaching others to deliver superior customer service

  • Experience in talent selection, hiring, and performance management