CooperVision, a unit of The Cooper Companies, Inc.
(NYSE:COO), is one of the world’s leading manufacturers of soft contact lenses
and related products and services. The Company produces a full array of
monthly, two-week and 1-day lenses, all featuring advanced materials and
optics. CooperVision has a strong heritage of solving the toughest vision
challenges such as astigmatism and presbyopia; and offers the most complete
collection of spherical, toric and multifocal products available. Through a
combination of innovative products and focused practitioner support, the
company brings a refreshing perspective to the marketplace, creating real
advantages for customers and wearers. For more information, visit www.coopervision.com.
and business guidance to optometric office staff using Eyecare Prime suite of
services. The Account Coordinator role is an
entry level position that handles calls covering general customer service and
technical support for a specific product within ECP suite of services.
Manage incoming questions, requests and updates from
Eyecare Prime clients through inbound phone and live screen share support.
Identify new opportunities to manage and train
optometric office staff and eye doctors on how to best utilize Eyecare Prime
features to increase office revenues and overall systems ROI.
Help the office staff understand communication
techniques and strategies and how to develop integrated communications to
better serve their patient base and improve practice ROI.
Integration social media tools into the platform to
help the office increase their online presence and build their brand.
Able to quickly come up to speed in working with
various office automation and tracking tools such as SalesForce.com, Trello,
marketing automation tools, etc.
Collaborate with other areas of the organization to
learn the entire business to ensure optimum resolution of issues and excellent
As business needs
dictate, works extended hours to complete daily department goals or tasks to
include mandatory overtime.
Excellent verbal and written communication skills.
Excellent interpersonal skills, patience and empathy
for client issues, desire to resolve issues for clients/partners.
Hardworking, relentless pursuit of solutions on behalf
Working knowledge and skill level with Gmail, Google
Docs, Microsoft Office suite, Excel, Word and PowerPoint
Working knowledge of social media tools including
Facebook, Twitter, Pinterest, etc.
Technically inclined and must have a strong desire to
understand systems and learn new technologies and software functionality
Strong work ethic, on-time and highly dependable team
High level of organizational skills to handle multiple
simultaneous tasks in a fast paced and often changing environment
Office, primarily phone based, some travel
College degree or currently pursuing required
At least 1-2 years of
Customer service, sales, or technical support experience