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Account Coordinator, ECP Client Services - CONTRACT at CooperVision

Posted in Sales 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Fremont, California

Job Description:

CooperVision, a unit of The Cooper Companies, Inc.
(NYSE:COO), is one of the world’s leading manufacturers of soft contact lenses
and related products and services. The Company produces a full array of
monthly, two-week and 1-day lenses, all featuring advanced materials and
optics. CooperVision has a strong heritage of solving the toughest vision
challenges such as astigmatism and presbyopia; and offers the most complete
collection of spherical, toric and multifocal products available. Through a
combination of innovative products and focused practitioner support, the
company brings a refreshing perspective to the marketplace, creating real
advantages for customers and wearers. For more information, visit


JOB TITLE: Account Coordinator, ECP Client Services - CONTRACT

DEPARTMENT:  Client Services

Provides technical
and business guidance to optometric office staff using Eyecare Prime suite of
services. The Account Coordinator role is an
entry level position that handles calls covering general customer service and
technical support for a specific product within ECP suite of services.


  • Manage incoming questions, requests and updates from
    Eyecare Prime clients through inbound phone and live screen share support.

  • Identify new opportunities to manage and train
    optometric office staff and eye doctors on how to best utilize Eyecare Prime
    features to increase office revenues and overall systems ROI.

  • Help the office staff understand communication
    techniques and strategies and how to develop integrated communications to
    better serve their patient base and improve practice ROI.

  • Integration social media tools into the platform to
    help the office increase their online presence and build their brand.

  • Able to quickly come up to speed in working with
    various office automation and tracking tools such as, Trello,
    marketing automation tools, etc.

  • Collaborate with other areas of the organization to
    learn the entire business to ensure optimum resolution of issues and excellent
    client service. 

  • As business needs
    dictate, works extended hours to complete daily department goals or tasks to
    include mandatory overtime.



  • Excellent verbal and written communication skills.

  • Excellent interpersonal skills, patience and empathy
    for client issues, desire to resolve issues for clients/partners.

  • Hardworking, relentless pursuit of solutions on behalf
    of clients

  • Working knowledge and skill level with Gmail, Google
    Docs, Microsoft Office suite, Excel, Word and PowerPoint

  • Working knowledge of social media tools including
    Facebook, Twitter, Pinterest, etc.

  • Technically inclined and must have a strong desire to
    understand systems and learn new technologies and software functionality

  • Strong work ethic, on-time and highly dependable team

  • High level of organizational skills to handle multiple
    simultaneous tasks in a fast paced and often changing environment


  • Office, primarily phone based, some travel
    possibly required
  • College degree or currently pursuing required
  • At least 1-2 years of
    Customer service, sales, or technical support experience