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Mortgage Vendor Analyst at KeyCorp

Posted in Other 30+ days ago.

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Type: Full Time
Location: Amherst, New York

Job Description:

Individual contributor that works under limited supervision.

Individual contributor that works under limited supervision. Will assist in oversight of all mortgage vendors per the defined third-party management program and Service Level Agreement(SLA) metrics through all phases of the vendor lifecycle. Provide KBM Management with regular performance scorecards of assessment results, including the identification of deficiencies and recommendations to address and/or required controls implementation needed to mitigate noted risks or performance issues.

Responsible for comprehending vendor agreements, including monitoring performance. This also includes the facilitation and effective communication to Key partners to promote communication and relationship development between Key and vendor partners.

Prepare monthly scorecards, reporting decks and executive summaries for consumption across Key to assist with vendor governance and performance management.

Collect and analyze third party documentation to manage risk. This includes but is not limited to third party auditor reports, financial documents and insurance information.

Under general supervision, responsible for performing research and analysis to support business operations and presenting findings to manager or project leader, monitoring and reporting on vendor SLA performance; and seeking to continually refine and add additional reporting opportunities to further monitor vendor performance.

Facilitate meetings and communication with our third parties, as needed.

Administer system access and IDM approval for KBM service providers with internet based interfaces.

Track spends to contracted amounts. Verify accuracy of billing and reconcile invoices for Finance partners and facilitate payment to KBM vendors.

Work closely with Technology, Procurement, Legal, Risk/Compliance departments and business partners to ensure efficient management of existing vendors products and/or services.

Thrive in a culture of action-oriented teamwork with an atmosphere of open communication and continuous improvement.

Demonstrate exceptional service in all interactions with customers, prospective customers and partners in other internal departments.

Determine best practices and suggest how to improve current practices.

Develop recommendations to solve problems and issues related to business operations.

May perform special projects upon request.

Bachelor's degree with 3-5 years of experience or equivalent work experience within the consumer mortgage banking industry

Bachelor's degree with 3-5 years of experience or equivalent work experience within the consumer mortgage banking industry

Demonstrated business and technical knowledge of respective business unit in creating integrated solutions.

Experience in Vendor Management preferred

Proven ability in the successful execution of essential job functions within a specific project.

Proven knowledge of consumer mortgage banking (could include operations, secondary marketing and/or sales)

Proven ability to establish and maintain effective collaborative partnerships among the business unit and internal partners. Ability to manage multiple activities in a deadline-oriented environment; highly organized and flexible

Proven experience in managing to and meeting deadlines

Strong research skills with an attention to detail

Strong listening, verbal and written communication skills

Strong Microsoft Office skills Excel, Word and Power Point

Experience in analysis, basic statistical analysis

Ability to work independently and jointly in unstructured environments in a self-directed way

Ability to take a leadership role on projects and with business unit

Experience in research and analysis of data, market needs, and customer issues

Experience developing functional and non-functional requirements

Experience working closely with team members during development and product launch

Negotiation skills


Accountability: Keep your promises, honor your commitments, and demonstrate open, honest communication; accept responsibility for your mistakes and failures and learn from them; respect Key s corporate governance/policy/protocols; refrain from participating in and accepting back door decisions.

Courage: Openly expresses views and deliv

KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled