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Customer Service Representative at T-Rex Corporation

Posted in Other 30+ days ago.

This job brought to you by America's Job Exchange

Type: Full Time
Location: Jacksonville, Florida

Job Description:

Is it time for you to make a job change* Why not join one of the fastest growing companies in the country as a Customer Service Representative in North Jacksonville. We are currently seeking 25 great employees to join our team to assist customers with questions regarding their Federal Student Aid accounts. Previous customer service experience is preferred, but a great work ethic and attitude are required. Paid training starts in December so don t miss out on this exciting opportunity that offers great benefits. Our business hours are 8:00 am to 10:00 pm M-F and 8:00 am to 6:00 pm Saturday.

Current schedules that we will be hiring for are 11:30 am to 8 pm; 12:30 pm to 9 pm; 1:30 pm to 10 pm. These are 10 hour shifts with 4 days on (including potential Saturdays with shifts earlier in the day).

Position Summary

Answer inbound calls to assist callers with defaulted student loans, loan payment processes, procedures and collections/payments.

Who we looking for

We are seeking candidates who are customer service oriented, enjoy a busy call center environment, know how to speak professionally on the phone to assist callers, able to multi-task by taking calls and documenting accounts simultaneously, enjoy giving their best every day, timely, and maintain good attendance and performance metrics. This call center is supporting the Department of Education. Applicants must possess eligible US Citizenship status.

Additional qualifications

* High School diploma or GED

* Age 18 or older

* Type 23+ WPM

* Pass security investigation background for public trust on DMCS contract

* Must provide proof from Federal Student Aid of no federal student loan debt in Default status

* Basic computer skills

* Problem solving

* Bi-lingual is a plus (Spanish)

How we treat our employees

Employees are offered paid holidays, medical benefits, retirement plans, and most importantly the ability to earn monthly bonuses!! Our flexible schedule is great for students and parents alike. We believe that is never too late to learn a new skill and we do offer paid training for this position.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.