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PBX Operator PRN at HCA Healthcare

Posted in Other 30+ days ago.

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Type: Part Time
Location: Lake City, Florida

Job Description:

Job Code: 06210-2642

PRN/Per Diem


Lake City Medical Center (LCMC) has been providing quality healthcare to Lake City and the surrounding communities for almost 60 years. We are a 67-bed comprehensive facility offering medical and surgical programs including 24-houremergency care, heart care, orthopedics, cancer care, imaging and rehabilitation services. LCMC is the area's ONLY Accredited Chest Pain Hospital and the only facility to offer interventional cardiology. We are accredited by The Joint Commission and have been named a Top Performer on Key Quality Measures for four consecutive years.

JOB Summary:
PBX Operator must meet all hospital and hospital related communication needs following established guidelines, calls are answered promptly and professionally, and duties requested re performed accurately while maintaining confidentiality at all times.

Essential Functions:
Greet incoming callers demonstrating customer service principles and behaviors appropriately.
Routes all incoming calls and maintains appropriate telephone records.
Operates the public address system consistent with established company protocol and procedure including emergency codes.
Demonstrates Knowledge and respect of patient rights to privacy and protection of patient confidentiality
Completes, executes and performs secretarial tasks such as filing and answering phone.
Communicates, interacts and participates in teamwork.
Promotes and displays a positive customer oriented demeanor to patients, visitors, staff and physicians.
Demonstrates an understanding and is proficient in the use of a computer and office equipment.
Maintain clean work environment, free of clutter.
Regular, punctual and dependable attendance.
Other duties as assigned.

Education Required and/or preferred:

High School or equivalency required

Experience required or preferred:

Previous switchboard experience preferred

Excellent telephone and communication skills, pleasing voice

Last Edited: 10/19/2018

Diversity is valued and actively promoted in the workforce at all levels. We strive to celebrate cultural and other differences and consider them strengths of the organization.

We are committed to:

Providing an inclusive work environment where everyone is treated with fairness, dignity and respect.
Recruiting and retaining a diverse staff reflective of the patients and communities we serve.
Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, gender identity, protected veteran status, or any other legally protected category in accordance to applicable federal, state, or local laws.

The policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves or absence, compensation and training.