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Training Operations Specialist (Client Support) at SAS Institute

Posted in Other 30+ days ago.

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Type: Full Time
Location: Cary, North Carolina





Job Description:

OVERVIEW

Work Hours Required: 9am 5pm

Summary:

As a Training Operations Specialist within the Education Division, you will be responsible for managing programs and initiatives related to the administration and growth of a complex training function.

Primary Responsibilities:

* Defines and implements standards and best practices to foster collaboration across various areas of the organization. Leverages internal knowledge of processes/procedures, methodologies and best practices to support training initiatives.

* Engages in the project life cycle implementation process to facilitate and support the successful delivery (i.e., resource requests, contracts reviews, service agreements/work orders, project plans, invoices, etc.); manages operational tasks associated with project delivery.

* Serves as a liaison between customers and other training services organizations across the globe.

* Builds relationships with internal clients that characterize partnership, cooperation and trust.

* Provides regular reports to management on status of projects/programs.

* Utilize internal systems to set up accounts, send notification emails to customers

* To process course rosters for invoicing & maintaining historical customer data

* Process invoices monthly for special accounts that contractually need to be invoiced in arrears

* To monitor and process Customer Inquiry Tracks assigned to the Invoicing Team

* To process or create e-learning orders as requested

* To enter course registrations and enrollment request.

* Collect and analyze standard and non-standard data related to assigned projects/programs.

Knowledge, Skills and Abilities:

* Good knowledge of project management tools and processes

* Excellent facilitation skills, including meeting content/agenda

* Excellent organizational skills

* Excellent analytical skills

* Excellent oral, and interpersonal communication skills

* Ability to work independently and with a team

* Travel as business requirements dictate at management discretion

Experience Preferred:

* Bachelor's degree preferred in business, marketing or related field

* Experience processing invoices and report preparation

* Client service experience preferred

SAS looks not only for the right skills, but also for a cultural fit. We seek colleagues who will contribute to the unique culture that makes SAS such a great place to work. We look for the total candidate: technical skills, culture fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.SAS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

Want to stay up to date with SAS culture, products and jobs* Follow us on LinkedIn

SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the notice Pay Transparency

Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

Want to stay up to date with life at SAS, products and jobs* Follow us on LinkedIn