Informatica is the only Enterprise Cloud Data Management leader that accelerates data-driven digital transformation. Informatica enables companies to unleash the power of data to become more agile, realize new growth opportunities, lead to new inventions resulting in intelligent market disruptions. With over 7,000 customers worldwide, Informatica is the trusted leader in Enterprise Cloud Data Management.
This key individual will serve as Technical Support champion for both internal and external customers. The Lead Technical Support Engineer will exercise independent initiative with the authority to act in order to meet all requirements for the customer.
Diagnose and resolve technical inquiries related to Informatica software products.
Manage communications to customers at all levels to maintain positive relationships.
Utilize information tools, training and experience to provide high level of customer satisfaction
Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products
Mentor and assist junior engineers to define action plans towards successful issue resolution and ensure customer satisfaction
Acquire specialized knowledge in specific Informatica Products
Liaise with Engineering and QA teams on technical discussions as required to ensure tracking and resolution of Change Requests
Review business procedures and processes to improve Quality of service
Bachelor’s degree in Computer Science or related technical field with 5+ years of industry experience OR Master’s degree in Computer Science or related technical field with 3+ years of industry experience in supporting mission critical software components
Strong experience in Linux OS scripting and architecture
Excellent grasp of relational database management theory and practices
Excellent written, verbal communication skills
High degree of analytical and problem-solving abilities
Team player who shares ideas and resources
Ability to work with minimum supervision
Experience with Big Data technologies or Informatica Data Quality
Informatica is an Equal Opportunity Employer (EOE)
Informatica offers a competitive compensation package that includes base salary, medical, retirement, unlimited flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica. You can learn more about our company, our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).