Library Supervisor at University of Miami

Posted in Education 24 days ago.

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Location: Miami, Florida





Job Description:
Job Title: Library Supervisor
Pay Grade: c103
Pay Band Min / Max: -
Position Number: P00020398
Department / Hospital: Richter Library - Access Circulation -STA

The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence, superior medical care, and cutting-edge research. At the U, we are committed to attracting a talented workforce to support our common purpose of transforming lives through teaching, research, and service. Through our values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity and Teamwork (DIRECCT) we strive to create an environment where everyone contributes in making UM a great place to work. We are one of the largest private employers in Miami-Dade County; home to more than 13,400 faculty and staff from all over the world.

Primary responsibilities are supervision of the Access Services desk and the overall management of the general collections stacks (includes monographic, periodical, government document, reference, microforms and similar collections). The Access and Stacks Supervisor will assist with the operations of the Access Desk in support of the Learning Commons and Library Operations. Primary responsibility will include the development of the student workers' schedule for the desk and stacks areas and assist with the scheduling of staff assignments with the Circulation Manager, supervising circulation services including all aspects of materials processing, patron records maintenance, and accounts processing including collection and generation statistical reports related to accounts. General duties may include, but are not limited to: hiring and supervision of student workers, monitoring workflow, establishing staff and student work schedules and assignments, training, and evaluating students, and recommending and implementing policies and procedures and assisting in the provision of service at the service desks as necessary. The supervisor will have responsibility for the day-to-day supervision of non-exempt staff and student assistants in Collections Maintenance areas of the Otto G. Richter Library and will coordinate projects or daily operations with the Collections Maintenance Supervisor of the Miami Lakes Storage.

This regular, full-time position may be required to work during any of the library operations hours which are Monday through Thursday 7:30 am to 2:00 am, Friday 7:30 am to 10:00 pm, Saturday 9:00 am to 10:00 pm, Sunday 9:00 am to 2:00 am and 24/7 during End of Semester Exam periods. During shortened and summer hours, schedule varies. This position is slated to work Monday through Friday 10:00 am to 6:00 pm but subject to change as needed by the department.

ESSENTIAL DUTIES & RESPONSIBILITIES (include percentages of time)

General supervision of staff and public services (50%)
  • Supervision of services & staff at the Access Desk.
  • Coordination of referrals and support to the Learning Commons Partner Services.
  • Serves as a contact for staff and patron problem resolution.
  • Monitors workflow and establishes priorities as needed.
  • Coordinates staffing assignments with the Circulation Manager.
  • Issues and updates library patron permits/passes and Temporary CaneIDs.
  • Implements, interprets, and enforces departmental, library, and university policies and procedures as directed by supervisor and library administrators.
  • Negotiates situations involving fines, encumbrances, claims returned, or other problems that patrons have.
  • Authorized to reduce or waive library fines up to limits established by library and university policy.
  • Instructs and assists patrons with circulation, photocopy, microforms and AV systems and equipment.
  • Ensures that all opening and closing procedures are properly completed.
  • Acts as backup for other supervisors.
  • Monitors library entrance and public areas to ensure that patrons follow library policies.
  • Reports facilities complaints to Facilities Manager or other appropriate departments. Reports security problems to Public Safety.


Supervision and coordination of the general maintenance of the collections of the Otto G. Richter Library (40%)
  • Hires, trains, supervises, evaluates and terminates approximately 35 student assistants as necessary.
  • Supervises Circulation & Collections Maintenance staff and casual/temporary workers as needed.
  • Coordinates collection projects with the Collections Maintenance Supervisor at Miami Lakes.
  • Approves time sheets for staff and student assistants.
  • Schedules, coordinates and monitors the maintenance of the collections and stack areas.
  • Works with appropriate library administrators to develop collections maintenance policies and procedures.
  • Identifies and tracks problems and patterns for resolution and preventive maintenance.
  • Gathers data and prepare proposals, reports of space planning and utilization as needed and develops effective shelving programs.
  • Identifies and sends damaged materials to Physical Processing for repair in consultation with Collection Development.
  • Ensures that shelves, signs, and furniture are updated and maintained.
  • Keeps usage statistics.
  • Assists patrons in locating materials around the building.
  • Prepares and distribute appropriate signage and floor plans.
  • Prepares Collections Maintenance budget in coordination with the Circulation Manager.
  • Develops and maintain the Collections Maintenance web pages.
  • Monitors ongoing collection projects and track deadlines. Advises library administration of delays or problems.


Other duties as assigned (10%)
  • Assist with Access Services and other library activities as assigned.
  • Participate in library committees and teams as needed.


Communications, Relationships, and Service (No percentage required. Responsibility should be incorporated in total performance)
  • Maintains helpful and supportive customer service behavior with all library customers.
  • Establishes effective and supportive interdepartmental relationships to increase unit effectiveness and disseminate information.
  • Communicates frequently and effectively with all university staff, faculty, and administrators in a timely manner regarding procedures, policies, and other necessary information.
  • Attends departmental meetings and writes reports as required.
  • Participates in library committees and task forces as needed.


Percentages may vary dependent on service and operational needs of the Unit and Richter Library.

WORKING RELATIONSHIPS

  • SUPERVISION RECEIVED

This position reports to the Circulation Manager.

  • SUPERVISION GIVEN

This individual supervises non-exempt staff members and also student assistants. Monday-Sunday Supervision: Supervises the circulation desk on Mondays for opening, and as needed during other times of the week.

  • LEVEL OF CONTACTS

The individual works with all levels of University and Library staff including faculty, administrators, staff, and students as well as alumni and community users. Within the library, this individual works with all levels of library faculty and staff as well as student employees. In all contacts, the incumbent is expected to be professional and courteous.

QUALIFICATIONS (Education, Experience, Skills, Training, etc)

  • Strong written and oral communication skills.
  • Excellent organizational skills.
  • Excellent Customer Service and interpersonal skills
  • High school graduate or equivalent.
  • Four years of progressive work experience, with at least one year of supervisory experience, or four years of college education.
  • Experience with Microsoft Office software including Word, Excel, and Outlook (or other e-mail software) required.
  • Typing skills of at least 25 wpm.


Preferred

  • Experience with maintenance of library collections.
  • Fluency with Ex Libris Alma / Primo library systems platform or other Library system and Circulation Module preferred.
  • Valid driver's license and acceptable driving record.
  • Experience with the maintenance of special or archival collections.


Apply online. Position #P00020398

Primary responsibilities are supervision of the Access Services desk and the overall management of the general collections stacks (includes monographic, periodical, government document, reference, microforms and similar collections). The Access and Stacks Supervisor will assist with the operations of the Access Desk in support of the Learning Commons and Library Operations. Primary responsibility will include the development of the student workers' schedule for the desk and stacks areas and assist with the scheduling of staff assignments with the Circulation Manager, supervising circulation services including all aspects of materials processing, patron records maintenance, and accounts processing including collection and generation statistical reports related to accounts. General duties may include, but are not limited to: hiring and supervision of student workers, monitoring workflow, establishing staff and student work schedules and assignments, training, and evaluating students, and recommending and implementing policies and procedures and assisting in the provision of service at the service desks as necessary. The supervisor will have responsibility for the day-to-day supervision of non-exempt staff and student assistants in Collections Maintenance areas of the Otto G. Richter Library and will coordinate projects or daily operations with the Collections Maintenance Supervisor of the Miami Lakes Storage.

This regular, full-time position may be required to work during any of the library operations hours which are Monday through Thursday 7:30 am to 2:00 am, Friday 7:30 am to 10:00 pm, Saturday 9:00 am to 10:00 pm, Sunday 9:00 am to 2:00 am and 24/7 during End of Semester Exam periods. During shortened and summer hours, schedule varies. This position is slated to work Monday through Friday 10:00 am to 6:00 pm but subject to change as needed by the department.

ESSENTIAL DUTIES & RESPONSIBILITIES (include percentages of time)

General supervision of staff and public services (50%)
  • Supervision of services & staff at the Access Desk.
  • Coordination of referrals and support to the Learning Commons Partner Services.
  • Serves as a contact for staff and patron problem resolution.
  • Monitors workflow and establishes priorities as needed.
  • Coordinates staffing assignments with the Circulation Manager.
  • Issues and updates library patron permits/passes and Temporary CaneIDs.
  • Implements, interprets, and enforces departmental, library, and university policies and procedures as directed by supervisor and library administrators.
  • Negotiates situations involving fines, encumbrances, claims returned, or other problems that patrons have.
  • Authorized to reduce or waive library fines up to limits established by library and university policy.
  • Instructs and assists patrons with circulation, photocopy, microforms and AV systems and equipment.
  • Ensures that all opening and closing procedures are properly completed.
  • Acts as backup for other supervisors.
  • Monitors library entrance and public areas to ensure that patrons follow library policies.
  • Reports facilities complaints to Facilities Manager or other appropriate departments. Reports security problems to Public Safety.


Supervision and coordination of the general maintenance of the collections of the Otto G. Richter Library (40%)
  • Hires, trains, supervises, evaluates and terminates approximately 35 student assistants as necessary.
  • Supervises Circulation & Collections Maintenance staff and casual/temporary workers as needed.
  • Coordinates collection projects with the Collections Maintenance Supervisor at Miami Lakes.
  • Approves time sheets for staff and student assistants.
  • Schedules, coordinates and monitors the maintenance of the collections and stack areas.
  • Works with appropriate library administrators to develop collections maintenance policies and procedures.
  • Identifies and tracks problems and patterns for resolution and preventive maintenance.
  • Gathers data and prepare proposals, reports of space planning and utilization as needed and develops effective shelving programs.
  • Identifies and sends damaged materials to Physical Processing for repair in consultation with Collection Development.
  • Ensures that shelves, signs, and furniture are updated and maintained.
  • Keeps usage statistics.
  • Assists patrons in locating materials around the building.
  • Prepares and distribute appropriate signage and floor plans.
  • Prepares Collections Maintenance budget in coordination with the Circulation Manager.
  • Develops and maintain the Collections Maintenance web pages.
  • Monitors ongoing collection projects and track deadlines. Advises library administration of delays or problems.


Other duties as assigned (10%)
  • Assist with Access Services and other library activities as assigned.
  • Participate in library committees and teams as needed.


Communications, Relationships, and Service (No percentage required. Responsibility should be incorporated in total performance)
  • Maintains helpful and supportive customer service behavior with all library customers.
  • Establishes effective and supportive interdepartmental relationships to increase unit effectiveness and disseminate information.
  • Communicates frequently and effectively with all university staff, faculty, and administrators in a timely manner regarding procedures, policies, and other necessary information.
  • Attends departmental meetings and writes reports as required.
  • Participates in library committees and task forces as needed.


Percentages may vary dependent on service and operational needs of the Unit and Richter Library.

WORKING RELATIONSHIPS

  • SUPERVISION RECEIVED

This position reports to the Circulation Manager.

  • SUPERVISION GIVEN

This individual supervises non-exempt staff members and also student assistants. Monday-Sunday Supervision: Supervises the circulation desk on Mondays for opening, and as needed during other times of the week.

  • LEVEL OF CONTACTS

The individual works with all levels of University and Library staff including faculty, administrators, staff, and students as well as alumni and community users. Within the library, this individual works with all levels of library faculty and staff as well as student employees. In all contacts, the incumbent is expected to be professional and courteous.

QUALIFICATIONS (Education, Experience, Skills, Training, etc)

  • Strong written and oral communication skills.
  • Excellent organizational skills.
  • Excellent Customer Service and interpersonal skills
  • High school graduate or equivalent.
  • Four years of progressive work experience, with at least one year of supervisory experience, or four years of college education.
  • Experience with Microsoft Office software including Word, Excel, and Outlook (or other e-mail software) required.
  • Typing skills of at least 25 wpm.


Preferred

  • Experience with maintenance of library collections.
  • Fluency with Ex Libris Alma / Primo library systems platform or other Library system and Circulation Module preferred.
  • Valid driver's license and acceptable driving record.
  • Experience with the maintenance of special or archival collections.


Apply online. Position #P00020398

The University of Miami is home to some of the brightest minds in the world. We are committed to educating and nurturing students, creating knowledge, and providing service to our community and beyond. The University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information- https://www.hr.miami.edu/careers/employment-laws-eo/index.html

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.