It's fun to work at a company where people truly believe in what they are doing!
Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy
Maintain a positive team-player mentality
Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.
Deliver on service commitments in a timely and accurate manner
Invest proper effort and Quality Control approach to deliver highest quality work and service
Comply with EPIQ's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook
Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift
Answering telephone inquiries, loading/unloading parcels, stocking of kitchen and breakroom/coffee room supplies
Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm
Specific duties as assigned
Ensure all event set ups have been properly produced and Quality Checked (QC'd) to EPIQ's standard
Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors
Take accurate and complete messages for those employees who may be unavailable
Greet and announce visitors in a friendly and business-like manner
Maintain neatness and organization of reception desk, front lobby, break and coffee service areas areas with various administrative duties as outlined by the Site Manager
Provide excellent client service as the liaison between the Firm/Organization and their catering vendors
Responsible for communicating facility issues with client and assisting where needed
Provide excellent client service as the first line of contact with the client
Responsible for the organization and upkeep of various break rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper and basic daily maintenance of the kitchens in that area
Provide excellent client service as the coordinator of the clients' conference rooms, common areas and kitchens
Ensure client’s requests for the set-up and use of meeting rooms are handed accurately and proactively
Place orders for food and beverages for use during meetings as assigned
Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use
Organize and distribute client kitchen supplies
Maintain inventory control and order supplies as needed
Perform cleaning and other incidental tasks as assigned
Follow established guidelines and procedures for receiving, documenting, organizing supply deliveries; e.g., Office Depot orders, Costco orders, coffee orders, etc.
Specific duties as assigned
Required Characteristics and Credentials:
High School Diploma or equivalent
Minimum of 1 year professional level work experience
Previous experience in a client service oriented field preferred
Willingness and ability to learn new skills be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
Ability to learn skills quickly
Flexibility in dealing with simultaneous projects
Attention to detail
Ability to function with a high level of patience, tact and diplomacy in handling any "complaint situations"
Ability to lift or move 40 lbs. or greater
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.
Reading, writing, and arithmetic skills required
Able to convey information and ideas through speech in ways that others will understand
Able to listen to and understand information and ideas presented through spoken words and sentences
Able to speak clearly so listeners understand, identify and understand the speech of another person
Excellent organizational skills
Strong initiative required; ability to work independently with minimal direct supervision
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Epiq and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.