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Associate, Technology Support at Save the Children

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Washington, Washington DC

Job Description:


The purpose of this position is to provide Basic Level I technical support in all areas of PCs, PC related hardware/software, Microsoft Desktop applications, E-Mail for the Save the Children home office and remote staff members


What You’ll Be Doing (Essential Duties)

  • Keep manager informed of important issues

  • Build effective relationships within their immediate or peer workgroup

  • Accountable for day to day decisions around execution of job, and for setting clear objectives and measures for self

  • Exercise independent judgment and discretion on significant matters related to functional area.

  • Require supervision on routine work assignments

  • Provide Basic Level I technical support for standard PC hardware and software to the Save the Children home office and remote staff members. Diagnose and correct basic problems with PC hardware and software. Coordinate vendor support where necessary. Install PC hardware and software, imaging, and configuration, including connecting PCs to the LAN. Keep individuals inform as to the status of their request for PC assistance. Record all requests in the appropriate help desk system (60%)

  • Provide as needed back-up support for the Helpdesk Administrator when necessary. (20%) Provide as needed back-up phone support and perform physical moves, additions and changes for users when relocated within the Fairfield, Washington, DC or Lexington, KY office (5%)

  • Perform inventory management. Keep track of all PC related items (software, PCs, cables, etc.) in order to provide an accurate Agency inventory at all times. Maintain an accurate, up-to-date inventory database from which reports can be generated at any time to access the Agency’s PC related assets. (5%)

  • Provide Service Desk Support for new hires, Conclusions of Employment and ticket triage when necessary (10%)



Required Qualifications

  • You must have a minimum 1-2 years' relevant work experience with Windows Operating Systems and Microsoft Office.

  • High School or Technical/Vocational Degree

  • Experience with software, hardware, and end-user support.

  • Learned knowledge and skills to support variety of routine tasks requiring some degree of difficulty

  • Knowledge of Windows technology and how it applies in an enterprise context

  • Experience with Microsoft Office and its components.

  • Good working knowledge of a variety of PC software and hardware from different manufacturers.

  • Ability to learn new software packages and hardware configurations.

  • Familiarity with network environments

  • End user training


Preferred Qualifications

  • Prefer 3-5 years of relevant experience

  • Solid attention to detains and ability to follow instructions

  • Strong oral and written communication skills

  • Great interpersonal skills


What’s In It for You

  • Meaningful work, with a knowledge that you are changing the lives of children all around the world

  • A family friendly work environment

  • Highly collaborative and innovative teams

  • Generous paid vacation days, holidays, family leave days, and sick time

  • Healthcare plans including medical, dental, and life insurance

  • Retirement savings account with matching company contributions

  • Structured and formalized management development and coaching programs for mid and senior level managers

  • Extensive e-learning opportunities on a variety of topics offered through our affiliation with several prestigious universities as well as language learning opportunities


Save the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.


Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom Save the Children is in contact. All Save the Children representatives are explicitly prohibited

from engaging in any activity that may result in any kind of child abuse. In addition, it is Save the Children’s policy to create and proactively maintain an environment that aims to prevent and deter any actions and omissions, whether deliberate or inadvertent, that place children at the risk of any kind of child abuse. All our representatives are expected to conduct themselves in a manner consistent with this commitment and obligation. Any violations of this policy will be treated as a serious issue.


We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws.