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Bilingual - Senior Contact Center Representative at First Data Corporation

Posted in Admin - Clerical 28 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Coral Springs, Florida





Job Description:

Looking to start or continue your career? Come join the First Data team!


 


We have a variety of Customer Service positions available.  If you are looking:




  • For somewhere that you can take pride in servicing your customer


  • To belong to a large organization with great local presence and the feeling of ‘family’


  • For opportunities to earn more than just your base salary through various incentive and recognition programs


  • For support in advancing and growing your career

… then look no further!  Apply today.


 


Our Customer Service incumbents:




  • Provide bilingual quality service and professional support in a variety of areas of inbound calls including, but not limited to: financial statements, credit card processing or related inquiries


  • Investigate and problem solve possible fraudulent behavior


  • Assist with and support the launch of new products or services


  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking


  • Use automated information systems to analyze the customer’s situation


  • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company


  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience


  • Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business

  • Must be Bilingual English/Spanish

Skills and Experience


Required:



  • Must be Bilingual English/Spanish


  • Highly developed sense of integrity and commitment to customer satisfaction


  • Demonstrated passion for excellence with respect to treating and caring for customers


  • Ability to communicate clearly and professionally, both verbally and in writing


  • Ability to handle complaints and unpleasant customers


  • Has a pleasant, patient and friendly attitude


  • Strong detail orientation and communication/listening skills


  • Willingness to work a flexible schedule and overtime when needed


  • Possess a strong work ethic and team player mentality


  • Medium to high proficiency with Microsoft Outlook, Excel and Internet Explorer


  • 1+ years in a service oriented capacity

 


Preferred:




  • Experience in a Call Center or other high-volume service center


  • Familiarity with performance requirements – Voice of the Customer, Quality, Schedule Adherence, etc.


  • Some experience with multiline telephones and online noting systems

 


Why chose First Data?


 


First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


 


First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/ LGBT)


First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.