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Product Support Specialist - Fusion / Marine 12 Volt Audio products at Garmin International

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Chandler, Arizona

Job Description:

GPS Manufacturer/Distributor

Are you an audiophile that lives for great sounding high fidelity systems?  Do you love being out on the water?  Have you installed a custom sound system in every vehicle you’ve ever owned?  Do you enjoy using and learning about the latest technology? Are you a natural problem solver and have excellent customer service skills? Does the idea of sharing the latest in marine entertainment technology with Fusion customers excite you? If so, Garmin is hiring full-time on our Product Support team and we’d love to hear from you! 


As a leading worldwide provider of navigation devices and wearable technology, our focus is on developing, designing and supporting superior products. Our advanced technology promotes performance, safety and ease of use in every market we serve. That makes us an engineering and technology company with a keen focus on recruiting talent in those fields. But the same vertical integration business model that keeps all design and manufacturing processes in-house also gives us the incentive to hire top performers from different backgrounds, including operations, finance and accounting, information technology, sales, marketing and communications.

In operations and facilities, we literally do it all…in-house. We are looking for skilled, energetic individuals who want to join our quality, international shipping, manufacturing, office services, planning, purchasing, receiving, returns and warehouse teams. These associates do everything from delivering packages and purchasing supplies to assembling aviation panel mounts and ensuring our large shipments of goods are exported according to applicable international laws. Together, they proactively support associates and customers alike. If you’re ready to work – and have fun, too – come, help us put the pieces together!

We are looking for a full-time Product Support Specialist 2 for our office in Chandler, AZ. In this role, you will be responsible for receiving and efficiently answering intermediate customer inbound phone calls and email inquiries and requests regarding Garmin Marine audio products, orders, pricing and other services offered by Garmin. Previous 12 Volt experience is a plus. Other essential functions include:

  • Must display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers

  • Accurate and timely entry of orders and disposition and note customer contacts

  • Remain current on changes in policies, procedures, and product offerings

  • Completes tasks and/or projects of moderate complexity with limited process definition

  • Develop and maintain department and company image and philosophy to the public

  • Become highly knowledgeable in the specifications, capabilities and operation of Garmin products

  • Efficiently answers customer technical inquiries regarding Garmin products and troubleshooting via telephone, email and chat

  • Must meet or exceed departmental goals and metrics

Qualified candidates possess a High School Diploma or GED. Other requirements include:

  • A minimum of 2 years’ relevant experience (External candidates)

  • Demonstrated mastery in performing Product Support Specialist 1 essential functions and a minimum of 1 year as a Product Support Specialist 1 (Internal candidates)

  • Expert product knowledge in a product line

  • Demonstrated ability to provide expert customer service across all contact channels (e.g. chat, phone, email)

  • Personal or professional demonstrated expert technical aptitude, problem solving and troubleshooting ability

  • Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others

Our benefits are designed to lead an evolving marketplace, support innovation and encourage a healthy balance between work and life. They allow our associates to make their own decisions about their wellbeing and future and consistently rank Garmin as a top tier benefits provider when compared to other high-tech employers. We offer a choice of high value medical, dental and vision plans with low or no premiums, to fit your and your family’s preferences. In addition, Garmin’s financial benefits include a generous 401K retirement plan that provides 5% of pay base contribution plus a match of 75 cents for every dollar you contribute to a maximum of 10% of your compensation. The employee stock purchase plan allows for shares to be bought at a 15% discount. Garmin offers many other benefits and perks ranging from wellbeing initiatives, educational assistance and career development, community charity support, and employee discounts just to name a few.