Posted in Other 30+ days ago.
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Type: Full Time
Location: Tempe, Arizona
At Cox, we connect people to the things they love. Now we d like to connect with you. Cox Communications is currently seeing a UNIVERSAL HOME TECHNICIAN IN TRAINING to play a pivotal role in the continued stability and growth of our organization.
As a UNIVERSAL HOME TECHNICIAN IN TRAINING, you will serve as a front-line representative of the Cox brand and be a key member of a supportive, service-oriented team that:
Installs, disconnects, reconnects, adds, changes, and troubleshoots video, telephony, and high-speed Internet services at customer locations.
Educates customers regarding their existing and new services, promotes other Cox services, and proposes solutions to customer problems.
Takes whatever actions are required to deliver a great customer experience.
Lives the Cox Values, by completing work to the highest quality standard in the most productive manner.
Unleash your potential with Cox Communications as a Universal Home Technician, where you ll be enhancing the lives of Cox customers and your career.
THE COX COMMUNICATIONS DIFFERENCE
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns.
Educates customers in the use of installed products.
Drives Company vehicle between office, warehouse, and work sites.
Works outside on a customer s premises or within a customer s home.
Follows all Company standard safety practices in the course of performing work activities.
Prepares for daily work assignment by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed.
Maintains company truck and other equipment per service requirements and safety guidelines.
Drives a company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
Monitors Workforce Administration System (WFA) throughout the day for information regarding changes to work schedule and for information about current installation.
Communicates with dispatch (via WFA, radio, phone) for connection assistance, status on current install or new service requests.
Consults with supervisor and other technicians for advice and assistance as needed.
Promotes Cox services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services
Explains waivers, agreements, customer release forms.
Completes work order on paper or WFA in accordance with Company standards.
Ensures that customer completes invoice. Explains charges and billing procedures. May also collect money/payment from customer (local practices vary).
Cleans work area upon completion of job.
Participates in team meetings as scheduled.
Attends job-related training that may include initial training, refresher training, product and service updates.
Applies knowledge and skills acquired through follow-up training to the relevant aspects of their work activities.
Completes paperwork accurately, and reports and records work order status updates via WFA/ARU and/or Dispatch.
Follows procedures to deposit and close out batches (when applicable).
Installation: Installs, upgrades, and/or disconnects Cox broadband products and services including video, telephony, and HSI following prescribed procedures. Uses small hand tools, power tools, and test equipment. Ensures that service operates within prescribed parameters.
Troubleshooting: Attempts to identify and remedy sources of video, telephone, and HSI service or customer-perceived problems.
Works with alarms, low voltage electricity, and color-coded wires.
18 years of age
Valid state driver s license and a good driving record
One year of work experience in a comparable field such as construction trade, mechanics, semi-skilled manufacturing, or other related hands-on trade role
Minimum of one year of direct customer service experience
PC and Windows software skills
Stable work history
Able to work required shifts and overtime (if necessary)
Spanish proficiency desirable in some locations
High school degree or GED equivalent preferred; post-high school education a plus
5+ years of experience specifically in service installation and repair in multiple service provider and/or telecommunications environment.
Ability to carry and use tools and equipment
Ability to complete documentation, and inspect, install, and repair materials and equipment
Ability to locate work sites
Requisite ability required to drive motor vehicle
Adequate ability to distinguish different colors of wire
Ability to communicate in person and by telephone
Ability to bend, stoop, and crawl
Ability to lift up to 70 pounds to lift, position, and carry 28-foot extension ladder
Ability to climb ladders and/or utility poles and work in high places
Ability to work in small places (such as crawl spaces and attics)
Ability to tolerate temporary exposure to fumes, airborne particles, and extreme, non-weather-related heat
Ability to work outdoors
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
ORGANIZATION: Cox Communications, Inc.
PRIMARY LOCATION: US-AZ-Tempe-1425 W 14th St
EMPLOYEE STATUS: Regular
JOB LEVEL: Individual Contributor
SHIFT: Day Job
UNPOSTING DATE: Ongoing.