Posted in Other 30+ days ago.
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Type: Full Time
Location: Los Angeles, California
In this position, you will be reporting directly to the Manager, providing direct support to patients and work independently in various Head & Neck Clinic locations including Santa Clarita, Westwood, Santa Monica, Thousand Oaks, Downtown LA, and others.
Major duties include but are not limited to: acting as a liaison for the patients by assisting them in accessing services within the health system, facilitating communication with referring physicians, obtaining authorizations, scheduling surgeries, referring patients to appropriate resources and providing follow-up; providing support to the patient to ensure an excellent patient experience. Must be flexible in work schedules and locations as well as occasional overtime, as needed.
Experienced in a surgical clinic environment, a plus.
Skilled in setting priorities which accurately reflect the relative importance of job
Ability to establish and maintain and productive working relationships with faculty, staff,
administration and patients from various social, cultural and economic backgrounds.
Ability to creatively integrate competing demands into a productive working environment.
Excellent written and verbal communications skills.
Previously working knowledge of patient related policies and procedures as well as a thorough
understanding of the University system and its services and programs.
Ability to use health system computer systems, and utilize the various resources and tools
Ability to obtain authorizations in a timely manner.
Experienced in scheduling surgeries accurately in a timely manner.