Program Manager- Ambulatory Quality at Partners HealthCare(PHS)
Posted in Other 30+ days ago.
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Type: Full Time
Location: Somerville, Massachusetts
As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
Were focused on a people-first culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
Under the guidance of the Sr. Program Manager, the Population Health Manager will be responsible for administering Partners-wide ambulatory quality performance measurement activities including quality reporting associated with both Partners Internal Performance Incentive program and external risk arrangements, quality improvement efforts and the tools used by network practices to track and improve quality of care delivered to patients.
The Program Manager provides leadership and staff support to effectively implement Partners Ambulatory Quality program.
Principal Duties and Responsibilities
Manage day to day activities for internal performance incentive program for ambulatory quality (i.e. measure documentation, target setting, reporting and monitoring performance, identify opportunities for improvement)
Manage day to day activities for ambulatory quality reporting requirements in Partners external risk arrangements (i.e. understand measures and targets, financial risk, monitor performance and lead operations for settlement)
Responsible for the QA and monitoring of ambulatory quality performance tools and reports (i.e. registries and analytic subject area mart)
Ensure accurate and up to date documentation of all ambulatory quality measurement
Assist with implementing strategies related for new risk contracts and improving performance for existing external quality contracts
Prepare and communicate performance results to RSO Quality Leads and PHM Leadership
Monitor National Commission of Quality Assurance HEDIS data set for new measures and definition changes
Develop and manage all aspects of projects including scope, requirements, project plans, communication, and issue resolution
Present updates, findings, and recommendations to internal and external stakeholders/leaders as needed for assigned projects.
Establish contacts and strong working relationships with clinical and administrative leaders across Partners entities.
Maintain a working knowledge of current evidence-based guidelines, national trends and best practices in quality measurement.
Other duties and responsibilities as assigned.
At least 5 years experience working in a healthcare setting required
Masters degree preferred
Experience with HEDIS and quality measurement a plus
Strong quantitative, analytical and technical skills relating to data management, analysis and presentation (experience analyzing and manipulating data sets and creating effective presentations).
Excellent communication and presentation skills
Solid understanding of the health care environment
Strong project management skills
Experience in quality improvement activities preferred.
Strong PC / Microsoft application skills including Word, Advanced Excel, and PowerPoint.
Ability to effectively plan and facilitate meetings and workgroups.
Excellent organizational skills and attention to detail, ability to work independently, manage multiple tasks and projects, meet deadlines, and manage to schedule.
High degree of initiative along with ability to act as a team player.
Ability to develop effective relationships with a broad array of people (different levels of management and clinical experts).
Position in Somerville, with occasional local travel
Mobile work available after probationary period
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.