Services Support Rep 2 at Unisys
Posted in Other 5 days ago.
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Type: Full Time
Location: Augusta, Georgia
Services Support Rep 2
Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization. img height=1 width=1 border=0 src=https://unisys.contacthr.com/63057114.jpg /