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Gate Agent at Louis Berger Services, Inc

Posted in Other 11 days ago.

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Type: Full Time
Location: Baltimore Washington Airport Baltimore, Maryland

Job Description:

Education
High School
Location
Baltimore Washington Airport - Baltimore, MD 21240 US (Primary)
Category
Airport & Aviation
Travel

Job Description

JOB SUMMARY:

Process passengers through an air terminal using automated and non-automated systems in accordance with AMCI 24-101, and DTR 4500.9R, Parts I and III. Perform other required duties to ensure smooth operation of the air terminal.

DUTIES AND RESPONSIBILITIES:

* Process passengers through an air terminal using automated and non-automated systems in accordance with the applicable guidelines.

* Handle and collect funds as necessary for excess luggage and other travel incidentals that passengers are required to pay for at the terminal.

* Gate passengers in accordance with governing directives by reviewing military issued orders/authorization to travel documentation and determine travel eligibility; operate terminal security equipment; perform Lost and Found baggage procedures; and maintain Space Available and Space Required passenger listings.

* Process baggage for passengers ensuring that it is tagged correctly and meets travel requirements/limitations.

* Perform passenger briefings as required for safety and travel requirements.

* Transport passengers, aircrew and company employees as required.

* Process Distinguished Visitors (DVs) in coordination with the Protocol office.

* Maintain cleanliness of passenger terminal facilities inside and out to include restrooms, common areas, to ensure safety standards are met.

* Understand and abide by the standards set forth for ethical behavior and integrity as detailed in the Code of Business Conduct.

* Perform all other duties as prescribed by management.

Job Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: The following are required skills upon hire for the position:

* Fluent English reading and writing skills to be able to read and understand AMCI guidance for day to day work requirements.

* Must have computer skills to be able to operate and understand the web based Global Air Transportation Execution System (GATES) and/or any replacement government system.

* Must have the appropriate DOD security clearance as required by the PWS or SOW.

* Must maintain a valid United States driver s license.

DESIRABLE SKILLS: The following are desirable skills for the position:

* Experience as a gate agent working with passengers and other traveling customers or experience in a customer services related position.

* Experience handling and accounting for monies collected