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Specialist, HTM (Healthcare Technology Management) BI & Analytics (Virtual Position) at Jones Lang Lasalle

Posted in Other 30+ days ago.

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Type: Full Time
Location: Chicago, Illinois

Job Description:

The HTM Business Intelligence (BI) Specialist has responsibility on an account/platform for data, reporting and analytics processes that touch all aspects of HTM service delivery to be consistent with corporate standards. The role is critical to the success of the client relationship in driving performance management, process improvement and innovation thru fact-based decision making. Growing analytics capability is an essential deliverable, and direct or indirect management of analyst deliverables may be expected. This position provides an opportunity to work in a broad range of areas related to healthcare technology and asset management. Since HTM maintenance services are outsourced in JLL s model, then data plays an especially important role in JLL s ability to manage supplier performance and related contracts and service arrangements. This position will also play a key role in the development of the overall JLL HC HTM offering.


Project Management

* Ability to execute highly complex or specialized projects; adapts precedent and may make significant departures from traditional approaches to develop solutions.

* Ability to define and manage multiple projects simultaneously related to job duties and function.

* Translate client business objectives into an information management and business intelligence strategy, which is integrated and consistent at the account management level.

Data Management

* Translate client business objectives into an information management and business intelligence strategy, which is integrated and consistent at the account management level.

* Design data integration from multiple systems into manageable data warehouses into analytic data models.

* Devise and promote creative data visualization to derive actionable intelligence

* Financial modeling, analysis and compilation of quantitative data

* Forecast/trending of supplier and program performance data.

* Develop automated tools and dashboards with IT team to provide real-time insights to business data

Process Documentation and Improvement

* Provide subject matter expertise for all data related processes and analyses

* Document all processes related to data capture and management for the HTM function, analyze for efficiencies, and update/ improve as needed.

* Develop data analysis and interpretation skills in the account team for performance improvement.

Client & Team Management

* Managing teams with focus on policy and strategy implementation and control rather than development;

* Lead problem solving teams to develop recommendations based on data interpretation and analysis to transform behaviors and techniques

* Deep understanding of contract key performance indicators and reporting requirements and client expectations.

* Regularly communicating with other BI Team members, JLL Management, and client Management

* Promoting and enabling the import and export of best practices to and from the account, and link the account to emerging practices in the industry and the BI/data fields.

* Promoting success powerfully, such that our client recognizes the value of your work.

* Developing an understanding of all functional aspects of JLL client service offerings and its underlying data


* Excellent communication skills

* Excellent presentation skills (verbal and written), Strong understanding of analytic/statistical concepts with the ability to explain them to others

* Process Improvement - Committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch.

* Client Management - Understanding client needs and setting and managing appropriate client expectations within system, project, or contract constraints all while providing exceptional and enhanced customer service.

* Team-building -Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical.

* Flexibility - We need to understand regional/cultural/contextual differences and allow for local expression without compromising global coherence.


* Excellent Excel, Access, Word, PowerPoint, Visio, and SharePoint skills

* 4 to 6 years working experience as a BI Developer / Analyst

* Proven ability to take initiative and be innovative

* Analytical mind with a problem-solving aptitude

* Ability and desire to learn and understand all functional aspects of JLL client service offerings.

* Healthcare experience and medical equipment knowledge is preferred, but not necessary

* Local language to country of job posting required. As JLL is a global company, additional language capability is a plus.

* BS/BA in Information Systems, Computer Science, Engineering or relevant field



JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at