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Sr Service Center Rep at Jones Lang Lasalle

Posted in Other 11 days ago.

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Type: Full Time
Location: Pittsburgh, Pennsylvania

Job Description:

Senior Service Representative PNC Account

* Team player responsible for managing 3rd party vendor activity

* Dispatching work orders to 3rd party contractors

* Tracking the progress of the dispatched work order until completion

* Verifying completion through vendor communication and work request generator

* Keeping team up to date on work order status

* Obtaining proposals from vendors when estimated work exceeds NTE

* Coordination and communication of emergency work orders

* Maintaining working relationship with client call center representatives as well as JLL team members

* Work closely with Contract Manager

* Skillsets

* Computer skillset to operate work order system

* Excellent communication both verbally and through electronic vehicles

* Proficient at Word and Excel work documents

* Organization and Prioritizing - will need to keep numerous work orders moving forward

* Demonstrate proficient skills in all relevant software applications (including but not limited to, Microsoft Outlook, Excel, Word and other applications necessary to perform job responsibilities).

* Maintain highest professional standards and attitude with PNC Call Center and PNC PMs, Vendors, Customers and property management teams.

* Demonstrate knowledge in all established policies and procedures

* Timely and accurate dispatching of work orders - ensure emergency and hvac work orders receive priority attention, from start to finish - goal is to dispatch all requested work orders the same day with the exception of those that arrive after hours or are received close to closing time for normal priority work orders

* Aging report

* Send out daily aging report when needed to do so

* follow-up information is concise and current

* keeps parties informed on status of emergency and other relevant work orders

* takes ownership of assigned regions, has developed good working relationship with all parties

* insures delivery and removal of temporary heating/cooling set-ups

* manages NTE rules and follows PNC approval process for work exceeding NTE, emergencies excluded

* provides organized approach to maintaining aging report

* works efficiently and effectively to close out work orders in a timely basis

* pursues requested quotes and provides accurate information

* Keep dispatching log up to date and accurate - use consistent description for subtype and others we are tracking - (HVAC PMs, Backflow, Operational Loss, etc)

* Has identified and implemented the best service provider for responsive, reliable and cost effective service

* Adjust well to changing situations, works effectively under pressure

* Volunteers to fill positions for missing team members

* Works closely with Contract Manager providing accurate information and support for invoice processing

* As needed, provides coaching and training of new personnel

JLL IS AN EQUAL OPPORTUNITY EMPLOYER

JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com