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Member Service Representative (MSR) - Mill City Credit Union at General Mills

Posted in Other 30+ days ago.

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Type: Full Time
Location: Brooklyn Park, Minnesota

Job Description:

Food. Purpose. You.

As one of the world's leading food companies, General Mills believes that food should make us better. Food brings us joy and nourishes our lives, connecting us to each other and the earth. General Mills operates in more than 100 countries and markets more than 100 consumer brands, including Cheerios, Haagen-Dazs, Nature Valley, Betty Crocker, Pillsbury, Yoplait, Annie's Homegrown, Old El Paso and more. Headquartered in Minneapolis, General Mills had global net sales of US$15.6 billion during fiscal 2017. We seek out the best talent, then give them development resources, support and the chance to lead something big. Choosing a career with General Mills means joining a company where you can make a difference in the lives of millions of people. There is tremendous opportunity here for individuals who want to advance food through innovation and serve the world.

EOE/Minorities/Females/Vets/Disabilities

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Previously known as General Mills Federal Credit Union, Mill City Credit Union, a $340 million financial institution, is an equal opportunity, affirmative action employer that serves General Mills employees, retirees and their families nationwide, and individuals, who live, work, worship, volunteer or attend school in Carver, Hennepin, Meeker, McLeod, and Wright counties in Minnesota.

Mill City Credit Union administrative office and main branch are located in Minnetonka, MN with three other branch locations in Golden Valley, as well as Cedar Rapids, IA, Hannibal, MO, and Murfreesboro, TN.

Mill City CU offers a comprehensive benefits package with medical, dental, paid vacation, sick time and an incentive program.

Our general hours of operation are from 8am - 5 pm, Monday - Friday. Some locations are open Saturday 9am - 12pm.

Member Service Representative

The Member Service Representative assists members in opening new accounts, interviewing and closing of loan requests, explaining the benefits of the credit union's products and services, and performing teller transactions. The MSR provides excellent service, conducts follow up calls to members in a timely manner, completes tasks as efficiently as possible, is skilled in cross selling products and services and is knowledgeable of loan policies and procedures, financial institution regulations and all credit union services.

Accountabilities
*Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member service.
*Accurately process member transaction and service requests. This includes but is not limited to deposits, withdrawals, transfers, payments to and from the member's account, and opening new or maintaining existing accounts.
*Assist and educate members with selecting the products and services that best meet their needs and recommend other complimentary services to provide member satisfaction, increase product penetration, and promote the credit union.
*Provide timely responses for account inquiries, member questions and member research requests.
*Maintain accuracy in balancing and integrity in all actions related to member accounts.
*Conduct follow-up and outbound calls to members/potential members in a professional and timely manner.
*Assist in conducting and documenting branch audits as needed.
*Maintain and apply a comprehensive knowledge and understanding of all credit union products, services, policies, and procedures.
*Contribute effectively to personal/individual, department and organizational goals.
*Possess a basic understanding of financial institution regulations and how they apply to the credit union.
*Follow Bank Secrecy Act (BSA) policies and procedures as they relate to this position.
*Exercise discretion, judgment, and initiative regarding transaction problems and inquiries.
*Maintain confidentiality of member account information. Follow established policies and procedures in responding to inquiries and requests.
*Contribute to a positive working environment by acting as a team player with in the branch and the credit union as a whole.
*Maintain a clean, organized workstation.
*Research and resolve discrepancies for self, and assist others. Report any discrepancies to the supervisor as necessary.
*Assist all areas of the Credit Union as needed.
*Establish new member relationships by following procedures and established qualification guidelines.
*Analyze account opening documentation to best determine membership and account options available and adhere to risk mitigation procedures.
*Conduct initial loan interview on consumer lending products. Begin loan process in operating system.
*Educate members on loan protection products.
*Analyze credit report to identify financial needs and educate the member on our products and service to best help them with their needs.
*Serve as a point of contact in a centralized lending environment, including making advocacy calls to our members as appropriate and conducting loan closings in branch.

Competencies
*High attention to detail, accuracy and thoroughness.
*Able to effectively and professionally communicate to all employees, Mill City CU members, and outside vendors, including verbal and written communication.
*Willing and able to be flexible and adaptable to changing job requirements.
*Positive Member/Customer impact.
*Positive Team impact.
*Able to work independently, with little supervision.

Qualifications
*High School degree required.
*Associates or Bachelor's degree preferred.
*2+ years prior credit union/banking experience preferred.
*Prior customer/member service skills, including ability to cross-sell services and products.
*Excellent verbal and written communication skills.
*Computer skills and proficiency in MS Office Suite required.
*Ability to stand for extended periods of time.

Physical Requirements of the position
Continuous standing and walking throughout the workday. Occasional sitting for periods of time when providing services to members. Occasional lifting up to 50 pounds. Frequent bending, squatting, or kneeling to reach supplies on ground level. Occasional reaching above shoulder level for supplies overhead. Continuous use of hands in repetitive tasks such as simple grasping, twisting/turning of wrists; finger dexterity to perform various clerical duties such as typing, writing, and handling money. Continuous speaking, listening and hearing for interaction with members and coworkers. Continuous clarity of vision at 20 inches or less for normal processing of members' transactions. Continuous clarity of vision at 20 feet or more for security purposes.

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