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Senior Business Analyst, eCommerce at The J. M. Smucker Company

Posted in Other 30+ days ago.

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Type: Full Time
Location: Akron, Ohio

Job Description:

For more than 120 years, The J.M. Smucker Company has brought families together to share memorable meals and moments. Guided by a vision to engage, delight, and inspire consumers through trusted food and beverage brands that bring joy throughout their lives, Smucker has grown to be a well-respected North American marketer and manufacturer with a balanced portfolio of leading and emerging, on-trend brands. In consumer foods and beverages, its brands include Smucker's , Folgers , Jif , Dunkin Donuts , Crisco , Caf Bustelo , R.W. Knudsen Family , Sahale Snacks , Smucker's Uncrustables , Robin Hood , and Bick s . In pet food and pet snacks, its brands include Rachael RayTM Nutrish , Meow Mix , Milk-Bone , Kibbles 'n Bits , Natural Balance , and Nature s Recipe . The Company remains rooted in the Basic Beliefs of Quality, People, Ethics, Growth, and Independence established by its founder and namesake more than a century ago. For more information about our Company, visit


Senior Business Analyst, eCommerce


Orrville, OH (Close proximity to Cleveland/Akron)


Manager, IS Sales, Marketing & Growth


The Senior Business Analyst is a member of the IS Vertical team supporting eCommerce within the Sales, Marketing and Growth functions. Under limited guidance, serves as a liaison for defined projects and activities between the business area and the Information Services department related to business processes, systems and people. Translates requirements from a business perspective into a form that can be understood and acted on by those in the Information Services organization tasked with building the solution. Acts as a champion to ensure delivered solutions meet the functional design and optimize the ROI of eCommerce website interfaces.


Manages relationships between business areas and Information Services department including:

* Supports business areas with new project generation including direct to consumer eCommerce platform implementation

* Facilitates Work Review Meetings with Business Partners

* Consults with business SME to document existing process, research best practices and propose future process in the spirit of continuous improvement

* Keep up-to-date on eCommerce platform technology trends to recommend solutions aligned with eCommerce strategies

Works on and leads various project deliverables including but not limited to:

* Defines business requirements based on translation of business needs and gaps collaboratively with the SME leading to Functional Design for eCommerce consumer direct platform, reporting and omnichannel referral commerce projects

* Creates deliverables such as business process flows, what s changing, business requirements, test plans, test scripts, cutover plans, and key learnings

* Creates functional design in collaboration with IS development teams

* Highlights process changes and provides input on potential impact to the organization and/or roles and leads People Change Management deliverables

* Owns the design, construction and execution of test cases/business scenarios

* Proactively executes best practices regarding audit and security controls

* Surface data and processes to support optimizations and feature extension decisions that improve eCommerce sales conversions

* Work with the business leads, implementation vendors and website development teams to plan, prioritize, and analyze eCommerce solutions to meet business objectives



* Bachelor's degree in related field, specialized training or equivalent work experience


* 3-5 plus years of related experience required

* Prior experience in eCommerce, Consumer Packaged Goods, Sales, Marketing, Demand Planning, Sales & Operations Planning, Supply Chain, Foodservice or Information Services

* Experience as a project participant or leading project management activities with a good understanding of project management methodology

* Experience creating business process modeling and change management activities

* Experience contributing to Data Governance processes


* High personal standards of integrity

* Demonstrates a customer service mindset

* Strong interpersonal and communication skills a must

* Demonstrated ability to think critically

* Relevant experience in B2C eCommerce Marketing or eCommerce Sales, or Digital Marketing, or Brand Marketing

* Experience in eCommerce application development project management


The J. M. Smucker Company (the "Company") is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.