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Membership Consultant at Sport & Health

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Herndon, Virginia

Job Description:

Summary Objective:

Membership Consultants are responsible for retaining current members and producing consistent monthly sales of new memberships to surpass all goals and expectations under the management of the Assistant General Manager and the support of the Membership Team.  Membership Consultants must display, have knowledge of and participate in company services, programs, and products and must be knowledgeable of current industry trends and competitors. Most importantly, Membership Consultants must build rapport and lasting relationships with prospective and current members to maintain a referral base and retain members.

Essential Functions:

  • Deliver the ultimate fitness experience to every member, every time

  • Recruit and retain new club members

  • Attain membership sales and revenue goals

  • Acquire point of sale referrals from every new member

  • Meet, greet, and work the floor during select times

Job Responsibilities:

  • Accept membership inquiries and schedule appointments daily

  • Conduct tours for scheduled appointments and prospects

  • Complete all membership paperwork and daily reports in an accurate and timely manner

  • Generate leads through in-club marketing and businesses within the community

  • Send thank-you notes and guest passes to new members within 48 hours of joining

  • Enter new members in appropriate tracking system and schedule Smart Starts or other integration programs

  • Track leads, appointments, and prospect interests in appropriate systems

  • Market club to organizations and corporations

  • Attend all required meetings and trainings

  • Participate in continuing education to boost personal performance

  • Respond to all member questions or concerns within 48 hours

  • Understand and follow employee standards of conduct and ethics

  • Uphold club building, facilities, service, program, and emergency procedures

  • Assume other duties as assigned

  • Work morning, evening, and weekend shifts as necessary

Required Knowledge, Skills & Abilities:

  • Excellent verbal and nonverbal communication skills

  • Excellent listening skills

  • Strong work ethic that includes punctuality, organization, and attention to detail

  • Ability to maintain a friendly, enthusiastic, and positive attitude

  • Outwardly facing professional appearance

  • Confidence and desire to create new relationships quickly

  • Ability to quickly acquire and apply new knowledge and skills

  • Willingness to work flexible hours

  • Demonstrated selling skills, including cross-selling and upselling

  • Ability to work with money

  • Ability to effectively enter and retrieve information from sales tracking systems

  • Basic computer skills (MS Office, email, MS Windows)

Required Experience, Education & Certifications:

  • High school diploma or GED

  • Two years of experience in sales preferred

Physical Activities Required:

Physical demands listed here are representative of those that must be met to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Standing long periods of time

  • Daily walking, lifting, bending, squatting, and reaching

  • Clear diction and acute hearing to engage in phone and in-person sales

  • Corrected vision close to 20/20 to interpret online and written information

  • Work early morning, evening, and weekend hours as necessary

  • Good manual dexterity is required for computer use and paperwork

Employee Benefits:

All US Fitness team members receive:

  • Complimentary Membership and Guest Privileges

  • Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs

  • Discounts on Serenity Day Spa Services and all apparel

  • Employee Referral Bonus

  • In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

  • Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits

  • 401(k) Retirement Plan

  • Paid Time Off


If you have an inquiry about an application or have a physical and/or mental disability and need special accommodations applying for a job using our online application system, please call 703-740-9009. 

Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US Fitness is an equal opportunity employer and conducts all hiring and employment practices strictly in accordance with applicable employment discrimination laws and regulations. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy and is illegal. The Company does not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, national origin, ancestry, age, mental or physical disability (including HIV and AIDS), pregnancy, protected veteran status, status as a uniformed service member under the Uniformed Services Employment and Reemployment Rights Act (“uniformed service member status”), marital status, sexual orientation, gender identity, genetic information, or other categories defined by federal, state, or local law.