Reservations Agent - InterContinental Hotels Cleveland at IHG
Posted in Management 30+ days ago.
This job brought to you by eQuest
Location: Cleveland, Ohio
Do you see yourself as a Reservation Agent?
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
The InterContinental Hotels
Cleveland offers an impressive collection of hospitality choices. Our superior
locations, luxurious accommodations, high tech meeting rooms, unique dining
experiences and attentive guest services are unparalleled in the area.
Conveniently located on the campus of the prestigious Cleveland Clinic, less
than one mile from the University
Circle cultural and arts district. Legacy village
shopping and entertainment, the Rock & Roll hall of Fame and Museum,
Progressive Field and the Historic Warehouse District are all within easy
This important position handles all requests for guest room reservations, changes, and cancellations in accordance with established standards, and responds to and provides information on hotel services, local attractions, and travel directions.
You will book guest reservations for individuals and/or groups that are requested by phone or from within the hotel in accordance with established standards and scripts using the hotel's reservation system; process reservations from the sales, reservation centers or travel agencies/wholesalers. The agent will designate and apply appropriate travel agency commissions and up-sell rooms where possible to utilize yield management strategies to ensure a full house whenever possible. You will suggest alternate dates for sold-out periods while processing cancellations, revisions and information updates on changes; guest reservations and requests for other hotels within the IHG reservations system.
The agent will provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested and stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. You may complete daily logs according to established procedures.
Requirements include basic reading, writing, and math skills and six months experience as a reservationist or front desk agent and a High school or equivalent is preferred. You may be required to work nights, weekends, and/or holidays.
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. "IND"