The Training Manager (TM) position is involved strategically and tactically in all aspects of the Learning and Development in Our Client’s North America (NA). The TM is the leader of the Technical and Process training programs in NA geography. Planning and arranging /delivering technical & process programs in NA for nearly 40,000 associates. Ideal candidates will have an innovative approach to training and solid Learning acumen. Key attributes include skilled delivery of professional training and instructional design concepts.
The TM will need to be an active member of the North America Talent Development (TD) team to promote change and carry the core value of learning and sharing. Actively manage deployment of training programs and monitor compliance. Act as a proactive and productive partner with the business units and Corporate, to make a positive impact on key business training projects.
Lead all aspects of the technical and process training programs in NA geography.
Foster competency development and growth of Our Client’s employees based on account / business unit needs as well as organization focus areas
Facilitate orientation and training classes; communicate policies and procedures to all associates as needed
Determines training objectives by conducting analysis of overall needs and specific skills or knowledge gaps
Maintain the external training vendor relationships, including negotiations and timely billing/chargeback to accounts.
Maintain pool of internal faculty, specifically in North America. Utilizing all other available internal/free learning resources to the maximum before opting for vendor training.
Maintain good rapport with other internal customer groups that can help deliver internal programs, including regional TD teams, CoE, Alliance groups, etc.
Manage the learning cycle for the technical/process training programs
Establishes processes to monitor results of training and collect feedback on training instructors to determine effectiveness and identify areas for improvement
Provides input to Talent Development budget for the Technical/Process Training area
Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
Deliver few Technical / Process / Leadership programs
Remotely manage 1-2 direct reports including their goal setting and performance appraisals
Highly knowledgeable of technology software and digital technologies
Ensure that training is tracked and recorded, including progress and skill sets in the LMS
Execute training programs within budget and on time
Administer methods for gathering and tracking training metrics
Analyze and understand data for training process improvements
Communicate Learning initiatives and statistics
7+ year’s experience in Learning & Development
Resume that shows steady progression in Training/Learning Management
Experience delivering training to all levels in an organization
Experience managing multiple training initiatives
Experience developing and implementing department goals and strategies based on broader organization goals.
Proficiency in MS Office
Ability to adapt well to fast-paced IT business consulting environments with changing initiatives, direction, and strategy.
Ability to prioritize, manage and complete projects with tight deadlines.