Position : Creative Services Account Representative
Location : Franklin Lakes, NJ Duration : 12 Months Contract Total Hours/week : 40.00
Qualifications and Experience:
Bachelor’s degree in related field and/or professional training aligned with the requirements of the position is preferred
5-7 years account management experience in an advertising agency or an in-house agency
Experience managing people preferred
Solid understanding of the agency model, marketing principles, communications planning, customer service, creative development and production methods for a wide variety of communication vehicles such as print, digital and multimedia
Strong MS Office experience
Customer focused orientation toward service
Excellent interpersonal skills, effective communicator, sales-oriented, team player, resourceful, accountable, capable of prioritizing / multi-tasking
Experience in project management, new business, production and media.
Bachelors degree in related field and/or professional training aligned with the requirements of the position is preferred
EXPERIENCE REQUIRED 5-7 years of account management experience in an advertising agency or an in-house agency
EXPERIENCE PREFERRED Experience working onsite with the client is a plus. Marketing Communications experience is also a plus.
ADDITIONAL SKILLS REQUIRED:
Fluency with Excel; ability to work in Lotus Notes database, Microsoft Office.
Customer focused orientation toward service, excellent interpersonal skills, effective communicator, sales-oriented, team player, resourceful, accountable, capable of prioritizing / multi-tasking.
ADDITIONAL SKILLS PREFERRED:
Experience with different agency software systems
Uses product and marketing knowledge to support assigned accounts and contribute to marketing communication plans.
Serves as the primary client contact on day-to-day activities.
Conducts client input meetings to define project parameters and advises on project management.
Helps existing clients develop effective communication strategies.
Prepares documentation (e.g., creative brief, assignment sheets, conference reports, case studies, project recaps) for client and Creative Services use in identifying goals and key milestones.
Takes ownership of accounts and contributes to building partnerships with clients and providing added-value services beyond day-to-day account work.
Actively pursues engagement with existing clients and seeks out new opportunities for engagement with existing and new clients.
Partners with the Creative Services staff in assuring continuous and accurate communication and cooperative effort in the effective and timely fulfillment of project goals.
Participates in and contributes to production meetings and staff meetings.
Engages in dialogue with Creative Services associates and the larger Marketing / Communication function regarding service excellence; evaluates and implements steps leading to improved procedures and practices.
Assures Account Services effectiveness and responsibility through the use of tools and best practices to calculate and monitor estimates of time and cost related to projects.
Advocates the employment of best practices that lead to greater efficiency and accuracy.
Participates in the assessment and engagement of external agencies, suppliers, manufacturers, and printers in the execution of projects.
Partners with Creative and Account Services staff in developing and executing departmental promotional materials, tools, and communications..