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General Manager - Westfield Wheaton at Westfield, LLC

Posted in Retail 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Wheaton, Maryland

Job Description:

General Manager

Westfield is searching for a talented executive with potential for significant growth within the company for this highly developmental and transformative role. Given the nature of this property and the vision of creating the ultimate consumer destination we have commissioned a search for a very high potential leader who can bring a transformative hospitality driven approach to this property.

The Company has one of the world’s largest shopping center portfolios with 70 centers in New Zealand, United States, United Kingdom and Europe. The operations are highly productive, with strong franchise value and the ability to attract the world’s leading retail brands. They are an essential part of the community’s social and economic fabric. Last year more than 425 million customer visits generated US $17 billion in retail sales.

The Group’s strategy is to develop and own flagship and iconic retail destinations in major cities by integrating food, fashion, leisure and entertainment and by using technology to better connect retailers with consumers. The Group continually improves its portfolio by developing existing centers, acquiring new centers and exploring opportunities in new markets including shopping centers, airports, and mixed-use developments with a premium brand mentality.

The Company also works with the world’s leading retail and luxury brands to create a unique shopping and leisure experience.  The organization manages every aspect of its portfolio - from design, construction and development to leasing, management and marketing – ensuring that its centers constantly meet the highest expectations of today’s retailers and consumers.

Organizational Culture

Westfield is a team centric organization and has four core values: “Consider Our Customers”, “Have the Best Employees”, “Push the Limits”, and “Act like an Owner/Shareholder”.  These values are an essential part of how the company, and each of its individual employees conduct themselves and set goals.

Westfield employees are always striving to strengthen the company and to create a customer oriented culture.  The company chooses to focus on finding opportunity to add value to the retail customer, exemplified by the presence of their retail centers as destinations, and not as malls.

To succeed in the Westfield culture, employees must challenge themselves, and their peers, to push the limits.  This is not a bureaucratic organization, but rather one that breaks barriers so that communication and ideas flow freely.  Westfield is a lean, agile organization that rewards entrepreneurial, proactive professionals.  Each individual is expected to deliver results and take personal responsibility for their actions, but all individual actions are focused on the betterment of the overall organization.

The company operates at an extremely high standard of quality in every aspect of the business.  Quality is a key differentiator for this business, and is what adds tremendous value to both retail customers and to retail vendors.

Position Summary

The General Manager will be responsible for ensuring that the Wheaton center represents the Westfield brand as the ultimate destination in retail shopping, consistent with the company’s vision.  The General Manager is responsible for the overall management, direction, and coordination of all center operations and strategy.  The incumbent ensures that corporate operations objectives are met or exceeded for NOI growth and rent collection with quality results that consistently improve the profitability of the shopping centers and subsequently the investors.

Reporting Relationships

The General Manager will report directly to the District Manager.  He or she will have leadership and management responsibility for the center staff.

Primary Responsibilities

•             Develop and execute a strategic plan and vision for the business.  Developing shopping centers that become a destination for customers by creating a fun, pleasing, easy shopping experience.

•             Create a unique and superior hospitality experience for consumers.

•             Driving profitability by creating additional value for retailers and customers, making Westfield the retail destination of choice.  Deliverable metrics include: discretionary spend, sales growth, increasing traffic, repeat business, average time spend per visit, dwell time, website visits, database size, and stores shopped per visit.

•             Using analytical techniques to gain intimate understanding of customer trends and demographics to develop and execute vision for the business, in addition to developing accurate annual budget recommendations for corporate to execute plan.

•             Developing powerful relationships and partnerships with retailers to improve performance, drive profitability, and grow customer loyalty/retention.

If you’ve ever wanted to be part of an innovative business, on the cutting edge of developing and evolving the shopping experience for customers, this is your chance!

Westfield Corporation is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience and skills. We offer a collaborative, innovative, achievement focused culture with unique opportunities for growth in a global company and we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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