This job listing has expired and the position may no longer be open for hire.

Branch Service Manager, Whittier at Banc of California

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Whittier, California

Job Description:

Since 1941, Banc of California (NYSE:BANC) has empowered California’s diverse private businesses, entrepreneurs and communities, provided full service banking and lending, and partnered with businesses, families and employees to achieve their dreams.
Today, we are large enough to meet our clients’ banking needs, yet small enough to care and serve them well. Banc of California’s strong balance sheet, deep community roots and commitment to lasting and meaningful relationships are the foundation for its long record of success.


The Branch Service Manager is responsible ensuring branch operational activities run smoothly and efficiently; provides leadership, training, and supervision within the branch; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services. This position assists in attaining established Bank and branch goals through active participation in sales management and officer call programs. Assumes responsibility for branch compliance and adherence to Bank policies and procedures.


Ensures compliance with established Company policies and procedures.  Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.



  • Supports the Bank’s philosophy of Building Excellence; promotes the corporate culture through coaching, guidance and staff motivation.  

  • Supports the Branch Manager in all aspects of the branch. 

  • Performs direct supervisory duties of branch staff. 

  • Second signatory on Bank Official Checks. 

  • Assumes responsibility for the operational compliance within the branch including, but not limited to, teller cash counts, certifications, new and closed account reports, CTR filing, suspicious activity reporting, elder abuse reporting, and staff adherence to Bank policies and procedures. 

  • Works with staff to ensure excellent customer service. 

  • Supervises the daily activities of the department including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training; oversees activities of assigned personnel. 

  • Oversees daily check scanning, vault settlement, ATM settlement, night drop deposits, and assists with opening/closing branch procedures. 

  • Works with facilities to keep branch in proper repair and to ensure compliance with health/safety guidelines. 

  • Monitors supply ordering. 

  • Approves wire transfers up to designated limit, provides supervisor overrides, and approves check holds. 

  • Researches and resolves cash differences. 

  • Backs up new accounts and teller line as needed; possible Notary.  

  • Coordinates with Branch Manager regarding responses for independent third party and regulatory audits of the department; ensures deficiencies identified from such audits are corrected. 

  • Plays a positive role in the department through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff. 

  • Performs duties specific to the position and other functions as assigned.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation.


These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.  Individual abilities may result in some deviation from these guidelines.

  • Bachelor’s degree from an accredited college or university; or 2-4 years of related experience and/or training; or the equivalent combination of education and experience.  Work related experience should consist of an in-depth background in Bank Secrecy Act compliance and supervisory skills.  Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.

  • Advanced experience, knowledge and training in progressively responsible bank administration, management and supervisory activities.

  • Intermediate experience, knowledge and training in all operational and lending activities and terminology.

  • Advanced knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.

  • Proven ability to effectively train and instruct others in a formal classroom or one-on-one environment.

  • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.

  • Excellent organizational and time management skills, with the ability to provide leadership, supervision and training for 10 or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.

  • Some knowledge of human resource and labor laws and policies.

  • Intermediate skills in computer terminal and personal computer operation; intermediate typing skills to meet production needs of the position.

  • Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.

  • Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.

  • Thorough understanding of management procedures; ability to plan department or Company activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Company activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).

  • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.