Specialist N Relocation at NRT LLC
Posted in Admin - Clerical 30+ days ago.
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Location: Concord, California
We are seeking a Corporate Relocation Specialist in our fast paced Concord Center of Excellence. The position is responsible for accepting referrals from third party management companies for pre-marketing properties. Additional responsibilities include counseling transferees, agent assignments and facilitating the appropriate paperwork and lines of communication between client consultants and assigned agents.
Essential Job Responsibilities:
-Responsible for accepting referrals from third party clients via telephone, fax and internet.
-Places referral with agent and ensures customer contact is made in a timely manner.
-Tracks follow up with agent utilizing required client forms and ensures that Broker Market Analysis is completed and returned to client for home sale referrals.
-Tracks updates for referrals on ongoing basis, ensuring accurate and timely information is received from agent regarding status, pending and final sales and reports same to referral source.
-Acts as a liaison between agent and third party client and assists with problem solving issues that arise.
-Handles data entry into multiple systems.
-High School Diploma or equivalent.
-Two or more years of experience in a customer centric business environment with administrative responsibility
-One or more years of experience in the Relocation industry
-Proficiency in Microsoft Office: Word, Excel and Outlook.
-Excellent data entry skills with a strong attention to detail.
-Creative problem solving skills.
-Strong communication skills, verbal and written.
-Ability to interact successfully with both internal and external customers at all levels.
-Ability to multi-task, prioritize and be flexible with changing business needs in a team environment.