Accountable for managing a sales territory and strategic plans to achieve sales goals and strategic objectives by cultivating new client relationships and closing sales. Initiate and maintain mutually beneficial business relationships in order to grow membership and drive margin. Implement new sales plans and effective marketing strategies and positions the organization competitively. Prospect and qualify appropriate new business opportunities, gain commitment to do business with KP, and ensure high quality customer experience. Develop a culture of collaboration and accountability between sales and other key internal/external partners.
Define and develop sales opportunities for membership growth.
Meet monthly/annual sales targets through outbound prospecting, phone and field sales presentations, and closing of prospective customers.
Develop and execute sales strategy for maximizing member and revenue growth.
Complete review and analysis of sales strategies and communicate lessons learned and future strategies.
Participate in industry related associations and organization activities.
Maintain e-mail database for all referral channels for e-communication.
Engage in marketing activities in all identified traditional and alternative distribution channels.
Develop internal relationship with KP stakeholders in order to maximize KP resources and conduct community outreach and development programs.
Work collaboratively with referral channel resources to maximize sales opportunities.
Ensure accurate enrollment processes.
Prospect and qualify appropriate new business opportunities.
Identify and qualify prospects.
Assess prospects and prioritize best opportunity sales.
Maintain accuracy of prospect database.
Develop a channel plan.
Report channel profile and performance results to management.
Work collaboratively with internal and external partners on strategies for targeted prospects and final sales efforts.
Develop and maintain targeted prospect list and outreach efforts to both the purchasers and centers of influence (referral sources).
Ensure timely follow-up on customer/broker issue and concerns.
Contribute to competitively positioning KP in the marketplace.
Identify key competitors in the marketplace.
Share competitive information with Sales and Marketing team.
Use competitive information to identify trends.
Collect, aggregate, and report competitive developments and trends for organizational strategic planning.
Collaborate with others in KP to develop competitive strategy.
Articulate KP position on significant business issues.
Seek opportunities for improving KP image/visibility in the community.
Consult with referral channels and customers to demonstrate value and build commitment to KP.
Create credibility with account contacts by demonstrating knowledge of each purchaser's unique benefit package and builds awareness about added services.
Keep referral channels informed on health care industry trends and KP development.
Responsible for demonstrating and teaching brokers KP online technology.
Identify customer's needs and recommend appropriate solutions, linking KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives.
Work collaboratively with community influencers, KP medical office administrators, brokers and KP employees to enhance the knowledge and buying experience of prospective members.
Basic Qualifications: Experience
Two (2) years of sales or customer service experience within an office setting analyzing and resolving customer problems or field sales role. Education
High School diploma or General Education Development (GED). License, Certification, Registration
Proven track record of successful sales dealing with high-levels of issue complexity and relationship sensitivity.
Proficiency in computer and analytic skills.
Proficiency in effective verbal and written communication skills.
Reliable, insured transportation and a valid drivers license.
Life & Health Colorado insurance producer-s license within 90 days of hire date.
One (1) year of healthcare experience working within an office setting.
One (1) year of experience working with healthcare claims.
One (1) year of experience in marketing, business development, and/or managing business to business relationships in the healthcare industry.
Previous experience working with regulations related to marketing, benefits, enrollment and other guidelines as governed by regulatory agencies.
Previous experience selling to the individual consumer.