Kaiser Permanente nurses advance the art and science of nursing in a patient-centered healing environment through their professional practice and leadership. Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. Our nurses embody a set of core values and professional behaviors that define who we are. The Specialty Resource Nurse practices professional nursing as defined by the Georgia Registered Professional Nurse Practice Act and by organizational policies, procedures and guidelines. Provides nursing care through telephonic and electronic interactions for patients, members and families to restore and promote health and to prevent illness and injury. Collaborates with leadership and members of the Health Care Team to ensure the delivery of high quality, safe care and service.
Provides nursing care to patients within his/her scope of practice, utilizing the nursing process to assess the health status, establish a nursing diagnosis, establish nursing goals to meet health care needs, and develop, implement and evaluate a nursing plan of care. O.C.G.A. 43-26-3(8). Assesses and triages patients through telephonic interactions. Evaluates emergency situations and initiates appropriate nursing interventions telephonically and through kp.org electronically.
Monitors electronic messaging and email related to patient and provider requests and inquires. Manages the messages as appropriate or triages to physician or others as needed. Provides telephonic and electronic (kp.org) interactions with patients that require follow-up care and/or preventative outreach.
Assesses patient and family health education needs, provides health teaching and counseling, evaluates effectiveness of the education process and offers other opportunities for health teaching and counseling.
Accurately documents patient data, actions, interventions and patient response according to established guidelines and policies. Provides follow-up care to patients by providing outgoing telephone calls, follow-up interaction, coordinating referrals, scheduling follow-up appointments, call in/fax in prescriptions, obtain and integrate lab, x-ray and other results, and manage physician orders for lab/x-ray per guidelines. Leads or participates in quality improvement activities and/or initiatives.
Responds effectively to member / patient concerns. Serves as an advocate for the patient. Facilitates transitions and coordination of care across the continuum. Serves as a role model for nursing quality and service and as a resource for other Specialty Resource Nurses.
May perform other duties as assigned. Basic Qualifications: Experience
Minimum (2) two years of current clinical experience. Education