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About Mars, Incorporated
Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.
Job Title Program Lead Knowledge Management
Segment Mars Wrigley Confectionery
Function R&D Program Management Office (PMO)
Location/Site Chicago, IL/ GIC
This role exists to deliver improved efficiency to the R&D organization through the systematic capture and transfer of functional and technical knowledge. Currently there are a variety of practice of how knowledge is captured and transferred within R&D and given the pace of innovation and changing business world, it is imperative that Mars Wrigley practice disciplined knowledge management.
This role is accountable for creating and sustaining a segment-wide R&D knowledge management strategy and ecosystem. It requires building a comprehensive landscape of the current state of knowledge management practices and systems to protect the knowledge generated and improve the ease of transfer of key data or information to support our Mars Wrigley operating structure.
KNOWLEDGE MANAGEMENT PROGRAM DEVELOPMENT: Develop a global program management infrastructure to support the development of a knowledge management strategy and ecosystem within Mars Wrigley Confectionery. Identify the formal and informal network across Mars Wrigley, Mars IS, Corporate and Cross-segment teams to support the set-up, development and on-going support required for the Knowledge Management. Align the R&D leadership team to the program scope, deliverables and timing.
KNOWLEDGE MANAGEMENT STRATEGY DEVELOPMENT: Generate a landscape of the current knowledge management practices across the global and regional R&D teams. Iterate and design a harmonized strategy to bring our KM practices together considering both the current operating model and future needs of the business. Design the ecosystem inclusive of the structural needs (systems, tools, functionality) and the social motivation (senior leadership endorsement, peer advocates) required to ensure the longevity of the proposed KM strategy.
DEPLOY CHANGE MANAGEMENT: Calculate and plan the required change management support needed to deploy and sustain the new practices around knowledge management within the segment. Leverage both internal and external resources to design the change management approach to ensure the long-term success of the knowledge management ecosystem.
Context and Scope
This role is member of the global R&D Program Management team and serves as a business strategy partner to key R&D functional teams on the ever present need to balance program delivery and prioritization of global initiatives.
This role will bring consistency to the team through establishing collaborative ways of working and applying situationally appropriate tools (e.g. meeting notes templates, action trackers, timelines, charters, presentation templates, meeting facilitation guides, reporting dashboards, stakeholder communication documents, etc.).
The PMO role is focused on the pursuit of continuous improvement of project management activities to maximize the team’s inputs/outputs to achieve our business objectives faster.
A Program Lead plays a critical role to ensure that team tacit knowledge is made explicit through the use of business tools for knowledge sharing (SharePoint, One Drive, One Note, etc.) and fosters a team culture of knowledge sharing to maintain business continuity in an environment of constant change.
This role will also be called upon to contribute expertise and program management to other ‘added value’ global Confectionery R&D initiatives to ensure the success of the global R&D organization.
Bachelor’s Degree in business, food science, marketing or other closely related field
8 years professional experience working in a business environment
3 years leading and managing global programs, knowledge management experience preferred
Excellence in project management with strong influencing skills to be able to get work done through others.
Experience managing cross-functional and globally dispersed teams.
Comfort in navigating systems and processes to effectively drive program of program deliverables and activities.
Understanding and experience initiating continuous improvements and pursuit of improved ways of working, communication and project management.
Understanding of risk assessment and contingency planning.
Effective communication skills including:
Synthesizing qualitative updates across various teams into clear and concise reports
Ability to customize message to suit the audience from peers through senior management
Effective stakeholder management to ensure program updates are cascaded accordingly
Strong organization skills, thoughtful decision making and ability to think on your feet
Key Supporting Competencies
Command Skills - Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn't afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.
Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.