Sr. Technical Project Manager at Pharmaceutical Research Associates, Inc.

Posted in Other 7 days ago.

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Location: San Diego, California

Job Description:


Pharmaceutical Research Associates, Inc.

US-CA-San Diego

Overview

This is an opportunity to lead and innovate in a fast-moving, dynamic company environment. The Sr. Technical Project Manager is responsible for owning and achieving interim and final contractual deliverables for assigned software delivery projects/programs, according to the time, quality/scope and cost constraints. The position is based out of San Diego and requires up to 20% travel, domestically and internationally. Our ideal candidate will be a proven leader with a strong track record of working with teams and customers to bring new solutions to the healthcare and life-sciences market.

Responsibilities


  • Provide hands on expertise in the areas of program management, software implementation, customer support and client account management.

  • Lead AGILE software development process acting as scrum master/team leader for a cross functional software development team.

  • Act as liaison to clinical trial program management team for representation on solution delivery for a specific clinical trial solution

  • Responsible for client satisfaction and delivery metrics (on time / on budget).

  • Ensure compliance with all contract deliverables, terms and service level agreements.

  • Create and maintain detailed project plans; monitor, track and report on project progress; manage project scope, issues, risks and change orders.

  • Direct individual and team weekly goals, and monitor progress through a positive, collaborative, and encouraging work environment.

  • Ensure all projects remain on schedule. Items with scheduling risk (potential delays) are proactively reallocated, assigned additional resources or properly re-prioritized.

  • Produce timely and accurate reporting against project timelines and other metrics.

  • Clearly communicate priorities and status to internal stakeholders.

  • Interface with internal and external stakeholders to understand requirements and issues.

  • Manage and direct customer support activities.

  • Lead client account management teams, post-sales support and organic growth initiatives.

  • Develop and implement tailored programs that provide continued value to the customer, ensure contract renewals and drive long-term account growth.

  • Participate in various phases of pre-sales support.

Qualifications


  • Minimum 8 years in project management and client product/service delivery, implementing enterprise systems and software with at least 3 years managing large-scale and complex enterprise software projects.

  • Required knowledge and experience managing team's responsible software design/development, testing, technical operations and technical support.

  • Prior success as primary client interface, program manager for enterprise software implementation project.

  • Experience managing web/mobile application development, system integration, consulting or other technology delivery projects.

  • Experience in managing Agile software development projects

  • BS/BA in Computer Science or a related technical field.

  • Advanced knowledge of formal project management methodology

  • Demonstrated advanced experience with the working environment which applies to the scope of projects to be managed (e.g. software development, information technology or business process projects)

  • Demonstrated ability to plan, organize and deliver projects

  • Strong organization and planning skills

  • Excellent written and verbal skills

  • Ability to provide leadership using best practice project management methods

  • Ability to resolve problems with minimal management assistance; escalates appropriately

  • To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

Preferred Experience


  • PMP or similar certification

  • AGILE Scrum Master or similar certifications

  • Voice of customer or Product Owner for AGILE software implementation experience

  • Knowledge of clinical research (pharma, device and/or biotech sectors)

  • Knowledge of clinical Research SaaS technology

  • Understanding of healthcare security and compliance (HIPAA, Annex 11, FDA 21 CFR Part 11, etc.)

  • Knowledge and experience with mobile development platforms and frameworks

  • Flexibility to adapt to changing priorities. Moves quickly to address unexpected problems or opportunities.

PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.

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