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HL Medical Courier Reservist at Superior Air-Ground Ambulance Service

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Elmhurst, Illinois

Job Description:

Job Title: Medical Courier Reservist

Status: Non-Exempt

Reports To: Courier Supervisor

Department Title: Superior Mobile Health Services

All employees are expected to uphold the company's high values and impeccable reputation within the medical community. One must demonstrate the company's philosophy and values.

Job Summary:

Under the direction of Medical Courier Supervisor, Medical Courier Reservist are responsible for safe packaging and delivery of medical equipment and records, proper tracking and documentation of said packages, and communication with Dispatch verbally and electronically. Reservists are not regularly scheduled for shifts/routes and bid on shifts that can meet their personal schedule. Reservists are required to bid on at least 2 shifts per month for which they are qualified.

Job Requirements:

  • Good Customer Service Skills
  • Ability to communicate proficiently and interact with others
  • Attention to detail
  • Exceptional documentation and organizational skills
  • Valid driver's license and good driving record (provide Motor Vehicle Report
  • Available to work weekends
  • Available for weekly and ad hoc schedule changes
  • Ability to lift 50 lbs unassisted
  • Willingness to submit to random drug tests


The reserve position is designed to fill gaps in scheduling while having the flexibility needed for the individual to choose what days/hours work best for them. As such, the attendance progression will be on a faster track for Reservists. Unless otherwise stated, all other attendance policies should default to the most current policy on record.


# of Occurrences/Points

Unscheduled Time Off

1.0 Occurrences

Multiple, consecutive absences

1.0 Occurrences (note may be required)

Unscheduled Time Off before or after a Holiday (New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, or Christmas)

Involuntary Termination

Unapproved Tardiness

(>7 minutes early, or >8 minutes late)

.5 Occurrences

After 2 late arrivals in a 12 month rolling calendar: 1.0 Occurrences.

After 30 minutes tardy the employee may be sent home.

Approved early leave with notification to Supervisor

1.0 Occurrences

Unapproved early leave without notification to Supervisor

Job Abandonment

Attendance Counseling Schedule

1 Occurrences: Written Counseling about reliability and discussion about the employee wanting to remain as a Reservist. Management may decide at this point to deny shift bids for a period of time.

2 Occurrences: Final Written Counseling

>2 Occurrences: Involuntary Termination

Expectation of the Position:

Supports the guiding principles & vision by exhibiting the following behavior with employees and providers:

  • Excellence & Competence
  • Communication
  • Accountability
  • Responsiveness
  • Ownership

Essential Duties & Responsibilities:

  • Handle, track and process specimen samples
  • Pick-up supplies and equipment for hospital
  • Provide appropriate documentation, paperwork, reports
  • Exposure to infectious biological specimens experienced on a daily basis*
  • Ability to read a map and follow instruction/directions

*Must wear personal protective equipment when appropriate

Desired Skills:

  • Previous experience in Medical/Lab Courier preferred.
  • Some medical terminology and product knowledge.
  • Motivated, self-starter and be able to work independently.
  • Knowledge of Xcelerator Software


  • The candidate must have a valid driver's license and clean driving record.
  • Healthcare experience a plus but not required.
  • Must be able to stand, walk and sit for extended periods of time.
  • Must have High School diploma; some college preferred.
  • Familiarity with medical transportation preferred.
  • Be able to routinely lift and carry items up to 50 lbs. and reach overhead.
  • Must be able to operate basic material handling devices.
  • Understands and complies with departmental policies, protocols and procedures

Physical Demands:

While performing the duties of the job, the employee is consistently required to sit; use hands, fingers, handle, feel; and talk, hear & see. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include ability to adjust focus. The employee is occasionally required to work under high pressure in a fast-paced environment with employees in 3 states in multiple locations. Travel to other company and locations are required to conduct inventory and assist with restocking. Lifting requirements of up to 50 lbs.

Work Environment:

While performing the duties of the job, the employee is regularly in verbal contact with others and constantly works face-to-face with medical staff and others. Consistently operates motor vehicles, use of radio equipment, and documents deliveries.

Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer . Qualified applicants of all backgrounds are encouraged to apply. M/F/V/D