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Assistant Dispatcher (EMD Required) at Superior Air-Ground Ambulance Service

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Elmhurst, Illinois

Job Description:

Superior Air-Ground Ambulance Service, Inc. is the largest independent, locally owned and operated Emergency Medical Service provider in Northern Illinois and Northwest Indiana. We provide wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation; as well as Critical Care Rotary Air Transportation. Much of our proven success is attributable to the exceptional, compassionate customer service provided by our employees.

Job Summary:

The assistant dispatcher is responsible for assisting dispatcher, overseeing and maintaining the status' of assigned fleet, giving out appropriate ETA's, triaging ambulance response, and act as support staff to EMT's and Paramedics and to customer service representatives.

Essential Duties and Responsibilities:

  • Give appropriate ETA's while accounting for type and level of response, traffic patterns, and weather conditions
  • Prioritize request for ambulance service
  • Communicate issues to marketing, management, and customers as necessary
  • Assist EMT's and Paramedics with directions as necessary
  • Maintain appropriate status of crews at all times
  • Assist in receiving and entering in request for ambulance or medicar service as necessary
  • Communicate patient diversions and keep all appropriate associated records
  • Maintain status records and give appropriate ETA's for Critical Care Transport as necessary


  • Strong knowledge of Chicagoland service area
  • EMD license
  • 1-3 years dispatch experience
  • Working knowledge of CAD system
  • Map reading skills
  • Problem solving skills
  • Multi-tasking ability
  • Effective communication skills
  • Previous EMS knowledge required
  • Familiarity with Systems Status Management

Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer . Qualified applicants of all backgrounds are encouraged to apply. M/F/V/D