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Market research Project Manager at ResearchNow

Posted in Science 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Plano, Texas

Job Description:

Market Research Project Manager -Partnerships | Opportunities

The role of a project manager is to consistently execute and deliver the highest level of customer satisfaction for both, internal and external clients while maintaining the speed and accuracy required in a dynamic environment.

Our Projects Managers have a core competency of the internal tools and processes to efficiently utilize the company’s resources, ensuring all projects are successful from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment.

Essential Duties and Responsibilities

  • Maintain full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 24 hours to one month

  • Manage expectations and deliver the highest level of services in an ever-changing, fast turnaround environment

  • Is able to communicate clearly and effectively at all levels

  • Proficient technical aptitude to build expertise with various market research tools specific to the company and the industry

  • Build effective, professional working relationships with our clients, providing them guidance and advice where appropriate as it relates to Research Now’s products and services

  • Ability to manage stress while trouble shooting a range of issues in high-pressure situations

  • Ensure project task activities are completed through personal production, internal support teams (such as survey programming, client development, etc.), and vendors (such as translators, etc.)

  • Tasks may include:

    • Testing online survey links

    • Sampling

    • Set-up and monitor reports to evaluate key project metrics

    • Ensure quality measures are followed

    • Updating clients regularly on project progress

    • Ensure key project performance metrics such as project profitability meet or exceed established guidelines

  • Proactively anticipate, troubleshoot, overcome, and/or escalate project challenges in a timely manner

  • Effectively communicate both as an individual and as part of a client-facing project team

  • Effectively communicate both as an individual and as part of a client-facing project team

  • Other duties may be assigned

Knowledge and Skills Required

  • Strong attention to detail, organizational and able to be accountable for actions.

  • Always strives to deliver results by being solution oriented and a team player.

  • Ability to be flexible and embrace change to help make the business successful.

  • Takes feedback well and learns from mistakes while being able to use past experiences to help direct and guide other employees.

  • Ability to identify issues, lead troubleshooting endeavors, and escalate when efforts have been exhausted

  • Prompt, proactive, and consultative project management with focus on solutions for clients and team members

  • Can clearly and effectively communicates project metrics, timelines, and other details pertaining to hand offs to colleagues

  • Ensure survey quality using current market research methodologies.

  • Willingness to continue growing and developing skills pertaining to the market research industry and Research Now specific initiatives

  • Commitment to meeting the expectations and requirements of internal and external stakeholders

  • Ability to respond and relate well to peers and to those in positions of authority

  • Energetically pursues tasks he or she sees as challenging

  • Pursues his or her work with energy, drive, and a need to finish

  • Ability to zero in on the critical few tasks, and puts the trivial many aside

  • Has and uses the required functional and technical knowledge and skills to do his or her job at a high level of accomplishment

  • Learns quickly and independently in the context of an activity; seeks opportunities to extend and deepen learning

  • Effectively copes with change and shifts gears comfortably

  • Embraces our core values:

    • Work together as ‘one team’ – shares ideas, knowledge and talents

    • Play to win – ambitious, acts with a sense of urgency and makes the most of their abilities 

    • Deliver the highest quality – puts quality at the heart of all of their activities

    • Continuously improve

    • Have fun and enjoys the journey

    • Do the right thing, even when the right thing is hard

    • Take accountability for their actions

    • Build trusting relationships – internally and externally

    • Give back – committed to making a positive difference


  • At least three years of account or project management experience required

  • Experience in market research strongly desired

  • Experience in a customer service environment desired


  • Post-secondary education strongly preferred