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Senior Customer Insight Analyst- Mobile at Spectrum

Posted in Other 30+ days ago.

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Type: Full Time
Location: Stamford, Connecticut

Job Description:

Contributes to Charter s success by ensuring business needs are realized through analysis and reporting activities focused on the Spectrum Mobile product. Responsible for gathering data from various systems and sources to perform financial analysis, trending, forecasting, and business impact analysis. Reviews data related to the Spectrum Mobile product, programs and initiatives that support and enhance the Company's commitment to customer satisfaction and revenue growth.

Development and deployment of advanced analytics and architecture, proactive operational solutions, machine learning deployment, and data visualization and dashboards based on customer data

Design, develop, deploy, and improve proactive intervention models and machine learning algorithms

Creates reports and data driven presentations with impact - identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables.

Instills best practices across the company using Business Intelligence tools.

Supports all scheduled and non-recurring information needs of the business users, from front line employees to executive leadership.

Develops SQL for ad hoc data requests as needed.

Possesses a solid understanding of dimensional modeling, fact table granularity, and related concepts.

Troubleshoots existing MicroStrategy reports, respond to user questions, and develop report or semantic layer enhancements as needed.

Understands data elements in the warehouse at a very detailed grain to support any form of user needs from research to ad hoc querying to managing large information projects.

Presents data in a fashion that is easy to understand with proper documentation for successful user adoption.

Creates benchmark reports and interpret results in order to improve overall operations.

Compiles Executive level reporting as required.

Communicates data nuances and insights to all levels of the company in a clear and concise manner.

Conducts any necessary research as needed to ensure data integrity in the reporting provided to business users.

Performs analysis, trending, and communication of key performance indicators.

Investigates and performs root cause analysis of complex nature.

Monitors and reviews reports and records of activities to ensure progress is being accomplished toward specified program/project objectives and recommends changes in methodology as required to attain business objectives.

Makes recommendations based on data for process improvement and strategic business decision making.

Skills /Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to speak to large groups with advanced presentation skills
Ability to perform critical thinking in the area of data analysis and process
Ability to work independently with minimal instructions
Ability to prioritize and organize effectively and manage multiple requests/assignments
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to analyze key performance indicators/metrics
Ability to manage multiple projects
Ability to prioritize and organize effectively
Ability to maintain confidentiality
Ability to use personal computer and software applications (i.e. MS Office, Visio, etc.)
Knowledge of mobile industry
Proven ability to perform effectively in a fast-paced environment
Exceptionally strong written and verbal communication skills
Prior experience and passion for leveraging data to drive significant business impact
Possess the intellectual curiosity to work through ambiguity
Knowledge of general accounting and billing procedures
Strong knowledge of database concepts and exceptional SQL skills
Proficiency in Microsoft Excel & Access required
VBA preferred but not required

Bachelor's Degree in Business, Statistics, Mathematics, or Economics from a four-year college university or related field, equivalent training, education and experience

Related Work Experience Number of Years
Quantitative Analysis work experience 5-7
Experience working for a Mobile Carrier (e.g., Verizon Wireless, MVNO, etc.) 2+
Knowledge of call center metrics and key performance indicators preferred

Office environment

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.