Service Dispatcher at S&D Coffee

Posted in Other 6 days ago.

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Type: Full Time
Location: Concord, North Carolina

Job Description:

Job Functions:


* Receives incoming service requests, qualifies the work request and issues purchase orders to customers
* Calls customers and service providers to coordinate and follow up on services provided to ensure company standards are met
* Performs data entry into the E1 database and PC based systems
* Maintains detailed service logs, status reports, and purchase order information
* Investigates customer complaints and effectively resolves customer concerns
* Maintains a clean, organized and safe work environment
* Other duties as assigned by management
* 1-2 years of experience in a service/customer service environment
* Must possess exceptional problem solving skills
* Excellent written and verbal communication skills
* Possesses a high level of attention to detail
* Must have working knowledge of basic Windows Software applications including Microsoft Office Suite
* Must be able to work in a fast paced environment
* Proven ability to handle multiple tasks simultaneously


* 1-2 years of experience in a service/customer service environment
* Must possess exceptional problem solving skills
* Excellent written and verbal communication skills
* Possesses a high level of attention to detail
* Must have working knowledge of basic Windows Software applications including Microsoft Office Suite
* Must be able to work in a fast paced environment
* Proven ability to handle multiple tasks simultaneously

This position requires minimal scheduled \\"on call\\" rotation responsibilities, after normal office hours, weekends and holidays. Employee is required to carry a cell phone and laptop computer while on call. Responses to calls received are to be immediate.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled