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Key Account Representative at Wilton Industries, Inc.

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Naperville, Illinois

Job Description:

Wilton Brands LLC (“Wilton”) has a portfolio of iconic brands and is the leading supplier in the U.S. Crafts Industry. These brands help families successfully celebrate life’s many occasions, express their creativity through crafts, encourage them to share with their families and friends, and capture their meaningful and lasting memories. Wilton operates through two divisions, Wilton Enterprises and EK Success Brands, which are leaders in their respective categories.  Learn more about Wilton at

Job Summary

Perform functions supporting customers and supply chain which includes managing orders, returns, deductions and communicating issues to internal and external customers and other customer service related special projects. Work daily with Sales and Supply Chain to ensure customer needs are met. Provide weekly updates on order statuses for key shipments and programs.

Essential Responsibilities:

Managing orders from the point of order entry through pricing, inventory fill and delivery requirements.

Managing deductions (includes research, disputing, reporting, clearing) in a timely manner.

Education and Experience:

  • 2-3 years experience handling multiple accounts, including major customers, in a corporate environment

  • A college degree is preferred, although quality experience will be considered

Knowledge, Skills, and Abilities:

  • A customer-service orientation and a friendly/outgoing personality

  • Ability to handle multiple tasks and work in a fast pace pressured environment

  • Ability to meet deadlines on a consistent basis

  • Excellent verbal and written communication skills

  • Ability to problem-solve, think independently, and be persistent in bringing issues to conclusion

  • Proficiency in MS Excel, MSWord and MS Outlook.

  • Previous experience with order management and EDI systems/processes; JD Edwards experience is a plus

Wilton Brands LLC is an equal employment opportunity employer. We attract and retain the best qualified people without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, individuals with disability or veteran status as provided by law. Wilton Brands LLC is an Equal Employment Opportunity Employer/Disability/Veteran.