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IT Service Lead at Prudential

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Roseland, New Jersey

Job Description:

The Global Business & Technology Solutions organization is looking to fill a vacancy within the Infrastructure Server Support team. The successful candidate will assist in the evaluation of business requirements as well as the development and implementation of server and storage solutions within the organization. This individual is responsible for providing cost models and managing server and storage implementations to completion.  Interfaces with multiple disciplines, business application and vendor support contacts to deliver server infrastructure services to meet business demand.  The individual has a solid understanding of external cloud services, server operating systems, virtualization software, serverless architectures, converged/hyperconverged systems and storage architectures.  Provides broad technical expertise to develop technology solutions that satisfy business requirements. Collaborates with Business Partners, Business Continuation and Risk Management to implement and test Business Continuation and Disaster Recovery solutions to maintain business functionality during major events (disaster or otherwise). 

The primary responsibilities include:


•Meet with clients and provide technical expertise to help determine which server infrastructure products and services best fit their needs.  Provide cost models for recommended products and services.   

•Coordinate delivery of infrastructure services and upgrade activities with IT Operations, Enterprise Architecture/Engineering and business technology organizations.

•Host meetings with various project and key business stakeholders to implement infrastructure initiatives.

•Host meetings with various project and key business stakeholders to implement infrastructure initiatives.

•Collaborate with engineering and operations teams to implement new server infrastructure services and retire EOL infrastructure.

•Coordinate with appropriate teams to implement remote office solutions.

•Participate in Business Continuation / Disaster Recovery infrastructure planning and testing.

•Candidate should be available during core US business hours (Monday through Friday 9:00 AM to 5:00 PM EST US).  Must be available to work outside normal business hours to support domestic, international and production project requirements.

•Work independently as required

•Travel may be required based on the initiative

Qualifications - The following skills are required:

•Minimum 4 years IT infrastructure experience

•Broad knowledge and understanding of IT server infrastructure

•Working knowledge in cloud services and implementation, AWS preferred

•Experience with self-service technologies and implementation

•Experience with server operating systems including but not limited to Windows and Linux

•Ability to work in a highly active, fast paced production environment, to meet critical deadlines

•Ability to manage multiple initiatives with competing priorities

•Strong analytical and problem-solving skills within a diverse technological environment

•Excellent oral and written communication skills

•Working knowledge of MSOffice products (Word, Excel, Powerpoint, Project)

•Bachelor’s degree in Management Information Systems, Computer Science or equivalent is preferred but not required.